BAKERY/LEAD CLERK

Pick 'n Save in; Wausau (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Bakery/Lead Clerk to support the department manager and ensure smooth operations in their absence. This role emphasizes mastering Standard Operating Procedures (SOPs) while fostering teamwork and delivering exceptional customer service. The ideal candidate will possess strong interpersonal skills, effective communication abilities, and a knack for problem-solving. If you are friendly, approachable, and ready to thrive in a dynamic environment, this opportunity is perfect for you. Join a company that values respect, integrity, and safety, and make a meaningful impact in your community.

Qualifications

• 1+ years' retail experience or equivalent education/experience.
• Ability to read and interpret documents effectively.

Responsibilities

• Encourage teamwork and provide excellent customer service.
• Ensure proper staffing and adhere to SOPs for product handling.
• Communicate effectively with customers and co-workers.

Skills

Interpersonal Skills

Customer Service Skills

Math Skills

Communication Skills

Decision-Making Skills

Education

High School Diploma or GED

Job description

BAKERY/LEAD CLERK (Finance)

Backup the department manager and oversee the department successfully in the manager's absence, mastering the Standard Operating Procedures (SOPs) including merchandising, order guides, scheduling, contribution to profit, people development, and customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum Qualifications:

1. High school diploma or general education degree, 1+ years' retail experience, or an equivalent combination of education and experience.
2. Effective interpersonal and customer service skills.
3. Friendly, approachable, and outgoing demeanor/team player.
4. Sound judgment/decision-making skills.
5. Strong math skills (e.g., calculate discounts, proportions, percentages).
6. Basic algebra and geometry skills (e.g., calculate circumferences, volume).
7. Ability to read/interpret documents (e.g., training manuals).
8. Good oral and written communication skills.
9. Ability to speak effectively to groups of customers/employees.

Responsibilities include:

• Encourage teamwork through cooperative interactions with co-workers.
• Welcome, serve, and assist customers to provide excellent customer service.
• Ensure proper staffing to address service levels and efficient utilization of labor.
• Operate equipment (e.g., knives, box cutter, pricing gun) according to company guidelines.
• Communicate effectively with customers and respond to questions and requests in a timely manner.
• Follow opening/closing procedures according to SOPs.
• Ensure storage and code dating SOPs are adhered to for all products.
• Ensure timely price changes and in-store transfers in the manager's absence.
• Ensure removal and disposal of unsellable product.
• Follow merchandising guidelines, including display models, signage, and packaging.
• Monitor temperature and placement of products to maintain freshness.
• Oversee product portion control to meet SOPs.
• Adhere to receiving procedures in the absence of the manager.
• Perform baking, glazing, topping, and thawing in accordance with SOPs.
• Stock and refill products correctly.
• Follow all company policies, SOPs, and safety regulations.
• Maintain flexibility to work all shifts and relocate if necessary.
• Physical demands include walking on wet surfaces, standing, lifting 5-80 lbs., pushing/pulling up to 2000 lbs., and exposure to temperature variations.