BAKERY/LEAD CLERK

Pick 'n Save in; Waukesha (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Bakery Lead Clerk to back up the department manager and ensure smooth operations in their absence. This role emphasizes mastering Standard Operating Procedures, enhancing customer service, and fostering teamwork among staff. Candidates should possess strong interpersonal skills and a friendly demeanor, along with the ability to handle various tasks, from customer interactions to inventory management. Join this dynamic team where your contributions will directly impact customer satisfaction and operational efficiency.

Qualifications

• 1+ years of retail experience or equivalent education.
• Ability to read and interpret training manuals.
• Strong math skills for calculations.

Responsibilities

• Encourage teamwork and provide excellent customer service.
• Ensure proper staffing and efficient labor utilization.
• Comply with food safety and sanitation regulations.

Skills

Interpersonal Skills

Customer Service

Math Skills

Communication Skills

Teamwork

Education

High School Diploma

Job description

BAKERY/LEAD CLERK (Finance)

Backup the department manager and oversee the department successfully in the manager's absence, mastering the Standard Operating Procedures (SOPs) including merchandising, order guides, scheduling, contribution to profit, people development, and customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum Requirements:

1. High school diploma or general education degree, 1+ years' retail experience or an equivalent combination of education and experience.
2. Effective interpersonal and customer service skills.
3. Friendly, approachable, and outgoing demeanor/team player.
4. Sound judgment/decision-making skills.
5. Strong math skills (e.g., calculate discounts, proportions, percentages).
6. Basic algebra and geometry skills (e.g., calculate circumferences, volume).
7. Ability to read/interpret documents (e.g., training manuals).
8. Good oral and written communication skills.
9. Ability to speak effectively to groups of customers/employees.

Responsibilities include:

• Encourage teamwork through cooperative interactions with co-workers.
• Welcome, serve, and assist customers to provide excellent customer service.
• Ensure proper staffing to address service levels and efficient utilization of labor.
• Operate equipment (e.g., knives, box cutter, pricing gun) according to company guidelines.
• Effectively communicate with customers and respond to questions and requests in a timely manner.
• Follow opening/closing procedures according to SOPs.
• Ensure storage and code dating SOPs are adhered to for all products.
• Ensure timely price changes and in-store transfers in the manager's absence.
• Handle removal and disposal of unsellable products.
• Follow merchandising guidelines, including display models, signage, and packaging.
• Monitor product temperature and placement in coolers and freezers for freshness.
• Oversee product portion control to meet SOPs.
• Ensure proper receiving procedures are followed.
• Perform baking, glazing, topping, and thawing in accordance with SOPs.
• Stock products correctly and refill as needed.
• Follow all company and department policies and SOPs.
• Comply with food safety, sanitation, and safety regulations, and identify unsafe conditions.
• Maintain flexibility to work all shifts and relocate if necessary.
• Physical demands include walking on wet surfaces, standing, reaching, lifting (up to 80 lbs), and pushing/pulling heavy objects.