BAKERY/LEAD CLERK

Pick 'n Save in; Brown Deer (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player seeks a Bakery/Lead Clerk to support the department manager and ensure seamless operations in their absence. This role emphasizes mastering Standard Operating Procedures (SOPs) in merchandising, customer service, and staff development. Ideal candidates will possess strong interpersonal skills, a friendly demeanor, and the ability to make sound decisions. Join a dynamic team where your contributions will enhance customer experiences and uphold the company's core values of respect, integrity, and safety. If you're passionate about providing excellent service and fostering teamwork, this opportunity is perfect for you.

Qualifications

• High school diploma or equivalent with 1+ years retail experience.
• Effective interpersonal and customer service skills required.

Responsibilities

• Encourage teamwork and assist customers for excellent service.
• Ensure proper staffing and adhere to company guidelines.

Skills

Interpersonal Skills

Customer Service

Teamwork

Decision-Making

Math Skills

Communication Skills

Education

High School Diploma

Retail Experience

Job description

BAKERY/LEAD CLERK (Finance)

Backup the department manager and oversee the department successfully in the manager's absence. Master the Standard Operating Procedures (SOPs), including merchandising, order guides, scheduling, contribution to profit, people development, and customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum qualifications:

1. High school diploma or general education degree, 1+ years' retail experience, or an equivalent combination of education and experience.
2. Effective interpersonal and customer service skills.
3. Friendly, approachable, outgoing demeanor, and a team player.
4. Sound judgment and decision-making skills.
5. Strong math skills (e.g., calculating discounts, proportions, percentages).
6. Basic algebra and geometry skills (e.g., calculating circumferences, volume).
7. Ability to read and interpret documents (e.g., training manuals).
8. Good oral and written communication skills.
9. Ability to speak effectively to groups of customers and employees.

Responsibilities include:

• Encourage teamwork through cooperative interactions with co-workers.
• Welcome, serve, and assist customers to provide excellent service.
• Ensure proper staffing to meet service levels and optimize labor utilization.
• Operate equipment (e.g., knives, box cutters, pricing guns) according to company guidelines.
• Communicate effectively with customers, responding to questions and requests promptly.
• Follow opening and closing procedures as per SOPs.
• Adhere to storage and code dating SOPs for all products.
• Ensure timely price changes and in-store transfers in the manager's absence.
• Remove and dispose of unsellable products appropriately.
• Follow merchandising guidelines, including display models, signage, and packaging.
• Monitor product temperatures and placement to maintain freshness.
• Oversee product portion control to meet SOPs.
• Adhere to receiving procedures in the absence of the department manager.
• Perform baking, glazing, topping, and thawing in accordance with SOPs.
• Stock shelves correctly and refill products as needed.
• Comply with all company policies, SOPs, and safety regulations, including food safety and sanitation standards.
• Maintain flexibility to work all shifts and relocate as needed.
• Physical demands include walking on wet surfaces, standing, reaching, lifting (up to 80 lbs.), pushing/pulling (up to 2,000 lbs.), and exposure to temperature extremes.