Bakery Guest Experience Specialist – PTO & Holidays Off

Susiecakes; Pasadena (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Free non-slip shoes

Birthday month PTO with cake

Company holidays off

Vacation, 401k, FSA

Pet rescue reimbursement

Flexible return to work for maternity

Job summary

SusieCakes in Pasadena, CA is hiring a Full-time, permanent guest services associate to greet customers, take orders, and deliver products with a focus on hospitality. You will uphold high service standards, assist the culinary team as needed, and help ensure food safety and accuracy in every transaction.

The role requires at least a high school diploma, strong communication, and reliable transportation. Experience in quick-service food or hospitality is a bonus, and the bakery offers benefits

Qualifications

• One year of experience in a customer service environment preferred.
• Quick service food handling experience is a plus.
• Excellent verbal and written communication skills.
• Must be able to safely utilize bakery equipment.
• Ability to work in multiple regional locations and cross functional roles.
• Must have reliable transportation and a valid driver's license.

Responsibilities

• Greet, welcome, and connect with guests.
• Deliver premium guest service according to steps of service and SOPs.
• Take and hand out guest orders with attention to detail and accuracy.
• Deliver product on an ongoing basis and according to business needs.
• Answer questions about daily offerings and pricing with confidence.
• Identify and recover guests who are dissatisfied with service and/or product.
• Perform shifts as scheduled to open and close the bakery.
• Perform dishwasher duties as needed.
• Assist culinary team as needed.
• Ensure all food is prepared, handled and stored per safety codes.

Skills

Customer service

Excellent communication

Multi-location work

Flexible schedule

Driver's license

Bakery equipment safety

Education

High school diploma or GED

Job description

SusieCakes in Pasadena, CA is hiring a Full-time, permanent guest services associate to greet customers, take orders, and deliver products with a focus on hospitality. You will uphold high service standards, assist the culinary team as needed, and help ensure food safety and accuracy in every transaction.

The role requires at least a high school diploma, strong communication, and reliable transportation. Experience in quick-service food or hospitality is a bonus, and the bakery offers benefits