Bakery Retail Associate

Susiecakes; Pasadena (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Free non-slip shoes

Birthday month PTO with cake

Company holidays off

Vacation, 401k, FSA

Pet rescue reimbursement

Flexible return to work for maternity

Job summary

SusieCakes in Pasadena, CA is hiring a Full-time, permanent guest services associate to greet customers, take orders, and deliver products with a focus on hospitality. You will uphold high service standards, assist the culinary team as needed, and help ensure food safety and accuracy in every transaction.

The role requires at least a high school diploma, strong communication, and reliable transportation. Experience in quick-service food or hospitality is a bonus, and the bakery offers benefits

Qualifications

• One year of experience in a customer service environment preferred.
• Quick service food handling experience is a plus.
• Excellent verbal and written communication skills.
• Must be able to safely utilize bakery equipment.
• Ability to work in multiple regional locations and cross functional roles.
• Must have reliable transportation and a valid driver's license.

Responsibilities

• Greet, welcome, and connect with guests.
• Deliver premium guest service according to steps of service and SOPs.
• Take and hand out guest orders with attention to detail and accuracy.
• Deliver product on an ongoing basis and according to business needs.
• Answer questions about daily offerings and pricing with confidence.
• Identify and recover guests who are dissatisfied with service and/or product.
• Perform shifts as scheduled to open and close the bakery.
• Perform dishwasher duties as needed.
• Assist culinary team as needed.
• Ensure all food is prepared, handled and stored per safety codes.

Skills

Customer service

Excellent communication

Multi-location work

Flexible schedule

Driver's license

Bakery equipment safety

Education

High school diploma or GED

Job description

Address 264 South Lake Avenue, Pasadena, CA, 91101, US

Compensation $20.00 - $21.00/hour

Schedule Full time

Job Type Permanent

Description

Our bakeries are lively and bustling with genuinely friendly people who have the "hospitality gene." They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

BENEFITS & PERKS:

• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th-27th, and New Year's Day)
• Vacation, 401k, FSA
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave

Greet, welcome, and connect with guests. Maintain service quality standards by delivering premium guest service and treating each guest as a VIP. Anticipate guest needs and provide tailored suggestions. Handle all guest transactions in an efficient, professional and competent manner. Perform guest service tasks and other duties as instructed by Manager-on-Duty (MOD) or General Manager. Deliver product on an as needed basis.

RESPONSIBILITIES:

• Maintain positive guest and team relations by living company values
• Deliver premium guest service according to steps of service and standard operating procedures
• Take and hand out guest orders with attention to detail and accuracy
• Delivering product on an ongoing basis and according to business needs.
• Answer questions about daily/custom offerings and pricing with confidence
• Identify and recover guests who are dissatisfied with service and/or product
• Perform shifts as scheduled to open and close the bakery
• Perform dishwasher duties as needed
• Assist culinary team as needed
• Ensure all food is prepared, handled and stored according to all required food safety code standards

QUALIFICATIONS:

• One year of experience in a customer service environment preferred
• Previous quick service food handling experience in either the hospitality or food and beverage industry a plus
• Excellent verbal and written communication skills
• Must be able to safely utilize all bakery equipment
• Ability to work in multiple regional locations
• Ability to work in cross functional roles as needed (front-of house & back-of-house)
• Ability to adapt to a flexible schedule according to business needs
• Ability to transport product and make deliveries when needed
• Must have reliable transportation and valid driver's license

PHYSICAL REQUIREMENTS:

• Frequent walking, kneeling, bending and reaching overhead
• Able to stand for extended periods of time
• Must be able to lift, move and carry up to 50 pounds

EDUCATION:

• High school diploma or GED required

LANGUAGE SKILLS:

• Must be able to speak, read and write English for safety reasons

OTHER:

• Ability to work flexible hours, including weekends and holidays, as needed