Bakery Guest Experience Ambassador - Flexible Hours

SusieCakes Bakery; Carlsbad (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Flexible schedule

Free non-slip shoes (annually)

Birthday month PTO with complimentary 

Company holidays off (Thanksgiving, 12

Medical, dental, vision insurance

Vacation, 401k, FSA

Pet rescue reimbursement and pet保险

Flexible return to work schedule for m

Generous discounts on desserts

Job summary

SusieCakes Bakery is seeking friendly team members to greet guests, take orders, and deliver premium service in our on-site bakery locations. This role supports front-of-house tasks, with occasional deliveries, and requires a high level of guest interaction.

Ideal candidates possess a high school diploma or GED, at least one year in customer service, and excellent communication and attention to detail. Flexible hours, weekends, and holidays are expected to ensure guest satisfaction.

Qualifications

• One year of experience in a customer service environment preferred.
• Experience in quick service food handling is a plus.
• Must be able to safely utilize bakery equipment.

Responsibilities

• Greet, welcome, and connect with guests.
• Deliver premium guest service according to steps of service and SOPs.
• Take and hand out guest orders with accuracy.
• Deliver products on an ongoing basis according to business needs.
• Answer questions about offerings and pricing with confidence.
• Identify and recover guests who are dissatisfied with service or product.
• Perform shifts as scheduled to open and close the bakery.
• Perform dishwasher duties as needed.
• Assist culinary team as needed.
• Ensure all food is prepared, handled and stored per food safety standards.

Skills

Customer service

Communication

Attention to detail

Teamwork

Flexible schedule

Education

High school diploma or GED

Job description

SusieCakes Bakery is seeking friendly team members to greet guests, take orders, and deliver premium service in our on-site bakery locations. This role supports front-of-house tasks, with occasional deliveries, and requires a high level of guest interaction.

Ideal candidates possess a high school diploma or GED, at least one year in customer service, and excellent communication and attention to detail. Flexible hours, weekends, and holidays are expected to ensure guest satisfaction.