Bakery Customer Experience Associate

SusieCakes Bakery; Pasadena (CA); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Flexible work schedule

Birthday month PTO with complimentary

Medical, dental, vision insurance

Vacation, 401k, FSA

Discounts on desserts

Job summary

SusieCakes Bakery is seeking a friendly Guest Service Associate to greet guests, take orders, and ensure a premium experience at our Pasadena bakery. You will work with the culinary team to deliver products and address guest questions about offerings and pricing.

The role requires strong communication, attention to detail, and the ability to work weekends/holidays. A high school diploma is required, and the team enjoys flexible hours and generous dessert discounts.

Qualifications

• One year of experience in a customer service environment preferred.
• Excellent verbal and written communication skills.
• Must be able to safely utilize all bakery equipment.
• Ability to work in multiple regional locations and cross-functional roles (front-of-house & back-of-house).
• Adapt to a flexible schedule including weekends and holidays.

Responsibilities

• Greet, welcome, and connect with guests while delivering premium guest service.
• Take and hand out guest orders with accuracy and attention to detail.
• Deliver product on an ongoing basis according to business needs; handle guest questions on offerings and pricing.
• Identify and recover guests who are dissatisfied with service or product; escalate as needed.
• Perform shifts to open and close the bakery; assist culinary team as needed.
• Ensure all food is prepared, handled and stored according to required food safety standards.

Skills

Customer service

Attention to detail

Verbal and written communication

Flexible schedule

Delivery & transportation

Education

High school diploma or GED

Tools

Bakery equipment

Job description

SusieCakes Bakery is seeking a friendly Guest Service Associate to greet guests, take orders, and ensure a premium experience at our Pasadena bakery. You will work with the culinary team to deliver products and address guest questions about offerings and pricing.

The role requires strong communication, attention to detail, and the ability to work weekends/holidays. A high school diploma is required, and the team enjoys flexible hours and generous dessert discounts.