Bakery Guest Experience Specialist

Velocity Staffing; Burlington (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Employee discounts

Flexible schedule

Team building outings

Job summary

Nothing Bundt Cakes is seeking a friendly Guest Services Representative to warmly welcome guests in person and over the phone. You will guide customers to the right cake, handle orders, and support the Crafting Department with light duties to ensure smooth daily operations.

Ideal candidates are team players with strong communication, sales ability, and a positive attitude, able to multitask and deliver excellent customer experiences in a fast-paced bakery setting.

Qualifications

• Candidates should demonstrate teamwork and customer service mindset.
• Strong communication skills and friendly demeanour.
• Ability to multitask and maintain accuracy in a fast-paced bakery environment.

Responsibilities

• Introduce walk-in guests to the bakery and products using a Guest Tour.
• Suggest creative solutions to guests with walk-in orders.
• Suggest the purchase of add-ons and retail to make the product a complete experience.
• Assist phone-in guests with their orders.
• Operate and balance the POS with accuracy and efficiency.
• Collect email addresses from guests.
• Have current and complete knowledge of current prices, products and promotions.
• Keep retail area clean, swept and neatly merchandised throughout the day.
• Dust all retail surfaces at least twice per week, including counter tops and POS stations.
• Carry out the duties the crafter & other departments assigns from time to time.

Skills

Teamwork

Follow instructions

Integrity

Initiative

Work under pressure

Outgoing personality

Attention to detail

Multi-tasking

Sales ability

Sense of urgency

Genuine care for others

Tools

POS system

Job description

Nothing Bundt Cakes is seeking a friendly Guest Services Representative to warmly welcome guests in person and over the phone. You will guide customers to the right cake, handle orders, and support the Crafting Department with light duties to ensure smooth daily operations.

Ideal candidates are team players with strong communication, sales ability, and a positive attitude, able to multitask and deliver excellent customer experiences in a fast-paced bakery setting.