Bakery & Deli Specialist - Delightful Customer Service

The Kroger Co.; Carson City (NV); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

The Kroger Co. in the United States is seeking a Grocery Clerk (Bakery/Deli) to deliver an outstanding customer experience and maintain a safe, clean environment that encourages customers to return.

You will assist the department manager in reaching sales and profit goals and monitor quality assurance standards. Experience in bakery/deli is helpful, and the role emphasizes customer service and team collaboration.

Qualifications

• Customer service skills are essential to assist shoppers and resolve issues.
• Strong communication abilities for interacting with customers and teammates.
• Basic math skills for transactions, pricing, and portioning.
• Must obtain a current food handler permit after employment.

Responsabilités

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using bakery equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible) to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe with various utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review sell-by dates and take action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products on request.
• Maintain knowledge of products sold and respond to questions and suggestions.
• Maintain inventory/stocking awareness and note discrepancies.
• Ensure proper temperatures in cases and coolers are maintained and logs kept.
• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and valued.

Connaissances

Customer service skills

Effective communication skills

Knowledge of basic math

Ability to obtain current food handler

Description du poste

The Kroger Co. in the United States is seeking a Grocery Clerk (Bakery/Deli) to deliver an outstanding customer experience and maintain a safe, clean environment that encourages customers to return.

You will assist the department manager in reaching sales and profit goals and monitor quality assurance standards. Experience in bakery/deli is helpful, and the role emphasizes customer service and team collaboration.