Bakery & Deli Clerk — Customer-First Specialist

The Kroger Co.; Union (AL); On-site; USD 24,000 - 32,000; Full time

Job summary

The Kroger Co. is seeking a Grocery Clerk (Bakery/Deli) to deliver outstanding customer service while maintaining a safe, clean department. You will assist the department manager in meeting sales and quality goals and help customers find and enjoy bakery and deli items.

You will prepare items, offer samples, and ensure freshness, proper temperatures, and accurate portioning. The role requires teamwork and a friendly, Customer 1st approach to customers.

Qualifications

• Customer service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain current food handlers permit once employed

Responsibilities

• Prepare items per customer requests using bakery equipment.
• Offer product samples to help customers discover new items or products.
• Inform customers of bakery and/or deli specials.
• Provide customers with fresh products and correct portion sizes to prevent shrink.
• Recommend deli or bakery items to ensure customers get what they want.
• Use bakery equipment such as refrigerators, freezers, slicers, and ovens according to guidelines.
• Prepare foods according to temperature logs and cooking instructions.
• Measure, prepare and mix ingredients using kitchen utensils and equipment.
• Adequately prepare, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report discrepancies to the department manager.
• Understand the store layout and locate products for customers.
• Gain knowledge of products and respond to questions with suggestions.
• Maintain temperature logs and ensure proper temperatures in cases and coolers.
• Promote trust and respect among associates and create a welcoming environment.
• Adhere to food safety regulations and safety procedures.
• Notify management of accidents and seek assistance when needed.
• Ability to work cooperatively in a high-paced environment and manage conflicts.

Skills

Customer Service

Effective communication

Knowledge of basic math

Food handlers permit

Job description

The Kroger Co. is seeking a Grocery Clerk (Bakery/Deli) to deliver outstanding customer service while maintaining a safe, clean department. You will assist the department manager in meeting sales and quality goals and help customers find and enjoy bakery and deli items.

You will prepare items, offer samples, and ensure freshness, proper temperatures, and accurate portioning. The role requires teamwork and a friendly, Customer 1st approach to customers.