Bakery Retail Associate

SusieCakes Bakery; Newport Beach (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Flexible schedule

Non-slip shoes

Birthday PTO with cake

Company holidays off

Medical insurance

Dental insurance

Vision insurance

Vacation

401k

FSA

Pet insurance

Job summary

SusieCakes Bakery in California is hiring team members to greet, welcome, and connect with guests, delivering premium service and treating each guest as a VIP. You will anticipate needs and offer tailored suggestions while processing guest transactions efficiently.

Join a lively, on-site bakery with flexible schedules and generous benefits, including birthday month PTO with cake, medical/dental/vision insurance, vacation, 401k, FSA, and employee discounts.

Qualifications

• Customer service oriented.
• Ability to handle guest interactions with care.

Responsibilities

• Greet, welcome, and connect with guests.
• Maintain service quality standards.
• Handle guest transactions efficiently and accurately.
• Provide tailored product recommendations.
• Support bakery team as needed.

Job description

At SusieCakes, we make old-fashioned, sentimental dessert favorites – just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars- all baked from scratch, on-site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery. “Connecting through Celebration” is our purpose and what we strive for every day with our team members, our guests and our community.

Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

BENEFITS & PERKS

• Flexible work schedule
• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
• Medical, dental, vision insurance
• Vacation, 401k, FSA
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave
• Generous discounts to all our delicious desserts!

Greet, welcome, and connect with guests. Maintain service quality standards by delivering premium guest service and treating each guest as a VIP. Anticipate guest needs and provide tailored suggestions. Handle all guest transactions in an efficient, professional and competent manner. Perform guest service tasks and other duties as instructed by Manager-on-Duty (MOD) or General Manager. Deliver product on an as needed basis.

RESPONSIBILITIES

• Maintain positive guest and team relations by living company values
• Deliver premium guest service according to steps of service and standard operating procedures
• Take and hand out guest orders with attention to detail and accuracy
• Delivering product on an ongoing basis and according to business needs.
• Answer questions about daily/custom offerings and pricing with confidence
• Identify and recover guests who are dissatisfied with service and/or product
• Perform shifts as scheduled to open and close the bakery
• Perform dishwasher duties as needed
• Assist culinary team as needed