Baker: Fast-Paced Guest Service & Fresh Bakes

Tim Hortons; Springboro (OH); On-site; USD 23,000 - 32,000; Full time

Job summary

Tim Hortons is seeking a Baker to join the Baking Program and support standard operation of the restaurant. You will follow Always Fresh procedures, ensure product freshness, and maintain an appealing display for guests while meeting minimum quantity and variety standards.

You will help with speed of service, contribute to smooth drive-thru and front-of-house operations, and adhere to health and safety guidelines while keeping the production area clean and organized.

Qualifications

• Follows the guaranteed Always Fresh procedure to ensure products are always fresh and accurate; adheres to shelf life standards.
• Delivers consistent and outstanding Customer Service by maintaining an appealing showcase and ensuring proper product selection.
• Enhances the Customer Service experience through a friendly attitude and the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Helps support speed of service targets by working quickly to fill orders in the restaurant and drive thru.
• Promotes service recovery by addressing guest concerns and making it right when needed.
• Listens to Customer Service concerns and apologizes when appropriate.

Responsibilities

• Follows all Operations standards for preparation of products and operation of equipment.
• Monitors inventory and submits order quantities for fridge and freezer items.
• Prepares products as required and minimizes waste by producing smaller quantities more often; records items and waste.
• Receives and responds to showcase and product needs from the Restaurant Front.
• Assists in serving guests in the Restaurant Front when necessary.
• Takes temperatures of products, fridges, and freezers and records in the Time & Temperature Log.
• Cleans and maintains the production area in the restaurant.
• Follows all restaurant policies, maintains a clean environment for rush periods and time-sensitive requests.
• Follows sanitation guidelines and completes sanitation tasks as outlined by management.

Job description

Tim Hortons is seeking a Baker to join the Baking Program and support standard operation of the restaurant. You will follow Always Fresh procedures, ensure product freshness, and maintain an appealing display for guests while meeting minimum quantity and variety standards.

You will help with speed of service, contribute to smooth drive-thru and front-of-house operations, and adhere to health and safety guidelines while keeping the production area clean and organized.