Bahia - Front Desk Agent (FT) (AM/PM) (\"Agente de Recepción\")

Evans Hotels Llc; San Diego (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Discounted hotel rooms for you, family

Free employee parking

Free meals & refreshments during Shifs

Career advancement opportunities

Health, dental, vision, 401k withmatch

Job summary

Bahia Resort Hotel in San Diego, CA is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and provide personalized service. You will communicate hotel offerings, assist with reservations, and support guests with local information to ensure an outstanding visit.

Ideal candidates bring 1–2 years of front desk or hotel experience, are able to work weekends/holidays, and can handle shifting demands while maintaining a friendly, professional demeanor.

Qualifications

• 1–2 years of relevant experience and/or training preferred.
• Previous hotel front desk experience preferred.
• Weekend and holiday availability is required.
• Ability to stand, kneel, squat for long periods and lift up to 25 lbs.

Responsibilities

• Perform check-in/check-out, issue keys, and process payments.
• Provide guests with information about the hotel, services, and local area.
• Upsell room types, packages, and services to enhance guest experience.
• Communicate with other departments to resolve requests and issues promptly.
• Maintain accurate guest profiles and ensure privacy in hotel systems.
• Handle guest questions, concerns, and service recovery with empathy.

Skills

Customer service

Communication

Teamwork

Professional demeanor

Job description

LOCATIONBahia Resort HotelSince opening in 1953, the Bahia Resort Hotel has been a hospitality leader in San Diego. Tucked away on a fourteen-acre peninsula in Mission Bay, the 314-room resort is a beachside escape for experiencing the best of America’s Finest City.The Bahia Resort Hotel is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.SUMMARYThe Front Desk Agent (“Agente de Recepción”) welcomes our guests with a warm and friendly smile and courteously and efficiently handles guest arrivals and departures. This position proactively provides guests with personalized service and attention that exceeds their expectations while ensuring all guest interactions reflect the hotel’s service standards, values, and commitment to an exceptional guest experience.PAY & PERKSCompensation: $23.90**Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.Discounted Hotel Rooms for you, family and friends.Free Employee Parking and/or discounted MTS Pronto card.Free Meals & Refreshments during working shifts.Career advancement opportunities!Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.Discounts on cell phone bills, shoes, gym memberships, and more!ESSENTIAL DUTIESPerform all aspects of the guest arrival and departure experience, including check-in, check-out, room assignments, key issuance, payment authorization, and providing accurate information about the hotel, resort, and surrounding area.Serve as a knowledgeable ambassador for the resort by confidently communicating hotel amenities, services, dining options, recreational activities, special events, and other experiences available to guests.Support hotel revenue goals by identifying opportunities to appropriately upsell room types, packages, amenities, and services while focusing on options that enhance the guest experience.Respond to guest questions, requests, concerns, and service recovery opportunities with empathy, sound judgment, and a sense of urgency; take ownership whenever possible and appropriately escalate matters requiring additional assistance.Collaborate and communicate effectively across departments to ensure guest requests, special occasions, preferences, maintenance concerns, room status information, and other important details are communicated and resolved in a timely manner.Utilize hotel technology and communication systems effectively, maintaining accurate guest profiles, reservation details, preferences, requests, notes, billing information, and other documentation while protecting guest privacy and confidential information.Communicate professionally across all guest touchpoints, including in-person interactions, telephone calls, text messaging, email, and other hotel communication platforms, using a friendly, polished, and responsive approach.Accurately process guest accounts and financial transactions, including credit and debit card payments, cash, deposits, authorizations, adjustments, special billing, and other approved payment methods in accordance with established policies and procedures.Promote an inclusive, accessible, safe, and secure environment by respectfully assisting guests with disabilities, following accessibility standards, and understanding and supporting hotel safety, security, and emergency procedures.Contribute to a positive and collaborative workplace by supporting fellow associates, maintaining a professional and organized Front Desk environment, adapting to changing operational needs, and performing other job-related duties as assigned.Perform additional duties and responsibilities as directed by the leadership team.QUALIFICATIONSAt least 1-2 years of relevant experience and/or training.Previous similar position in a hotel, or similar business entity preferred.Availability to work on weekends and holidays is required.Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.