PASSENGER SERVICES AGENT (PART TIME)

Huntleigh USA CORPORATION; Birmingham (AL); On-site; USD 11,000 - 16,000; Part time

Job summary

Huntleigh USA is seeking a Part-Time Passenger Services Agent at Birmingham Shuttlesworth International Airport. The role involves assisting travelers, including wheelchair services, guiding passengers, and maintaining a welcoming, professional environment.

Hours are about 18 per week with a $10.00 hourly pay. The position requires reliability, teamwork, and compliance with TSA and airport security protocols; interviews are in person.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED may be required.
• Strong customer service and communication skills.
• Ability to read, write, and speak English.
• Reliable transportation and a reliable telephone contact number.
• Ability to work independently and as part of a team.
• Must successfully complete required background screening and fingerprinting.
• Must be able to obtain and maintain required airport security credentials.

Responsibilities

• Safely transport passengers to and from airline gates, ticketing areas, baggage claim, and curbside locations.
• Assist passengers requiring wheelchair services with care, dignity, and professionalism.
• Provide airport information and directions to passengers.
• Maintain a positive and professional attitude when interacting with passengers, airline personnel, and airport staff.
• Coordinate passenger assistance requests with dispatchers and gate agents.
• Complete wheelchair service logs and other required documentation.
• Report accidents, incidents, and unusual events promptly.
• Follow TSA regulations, airport security requirements, and company policies.
• Perform other duties as assigned.

Skills

Customer service

Communication

English proficiency

Teamwork

Reliability

Independent work

Background screening

Airport security credentials

Education

High school diploma or GED

Job description

Job Details

Job Location: BIRMINGHAM AL - BIRMINGHAM, AL 35212

Salary Range: $10.00 - $10.00 Hourly

Position: Part-Time Passenger Services Agent (PT)

Pay Rate: $10.00 per hour

Schedule: 18 hours per week

Hiring Status: Immediate Need

Why Join Huntleigh USA?

Join Huntleigh USA and become part of a team dedicated to providing exceptional customer service in a fast-paced airport environment. As a Passenger Services Agent, you will help travelers navigate the airport and ensure passengers receive safe, courteous, and professional assistance.

This position is an excellent opportunity for individuals who enjoy helping others and want to gain valuable experience in airport operations and customer service.

Available Work Schedule

• Monday: 1:30 PM – Close
• Friday: 1:30 PM – Close
• Hours: Approximately 18 hours per week
• Weekends: As needed
• Holidays: Required

Position Summary

Passenger Services Agents provide assistance to airline passengers throughout the airport, including passengers requiring wheelchair assistance. Team members help ensure travelers reach their destinations safely while maintaining a professional and welcoming environment.

Essential Duties & Responsibilities

• Safely transport passengers to and from airline gates, ticketing areas, baggage claim, and curbside locations.
• Assist passengers requiring wheelchair services with care, dignity, and professionalism.
• Provide airport information and directions to passengers.
• Maintain a positive and professional attitude when interacting with passengers, airline personnel, and airport staff.
• Coordinate passenger assistance requests with dispatchers and gate agents.
• Complete wheelchair service logs and other required documentation.
• Report accidents, incidents, and unusual events promptly.
• Follow TSA regulations, airport security requirements, and company policies.
• Perform other duties as assigned.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED may be required.
• Strong customer service and communication skills.
• Ability to read, write, and speak English.
• Reliable transportation and a reliable telephone contact number.
• Ability to work independently and as part of a team.
• Must successfully complete required background screening and fingerprinting.
• Must be able to obtain and maintain required airport security credentials.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, squat, and stoop.
• Ability to push and maneuver wheelchairs throughout the shift.
• Ability to lift, carry, push, and/or maneuver up to 75 pounds.
• Ability to work effectively in a fast-paced airport environment.

Training Requirements

• Complete all required Huntleigh USA and airline-specific training.
• Complete airport security and TSA-related training requirements.
• Participate in ongoing safety and operational training.

In-Person Interview Information

Interviews are conducted in person only.

• Interview Days: Tuesday, Wednesday, and Thursday
• Interview Hours: 9:00 AM – 12:00 PM only
• Interview Duration: Approximately 30 minutes

Interview Location

Huntleigh USA
Birmingham-Shuttlesworth International Airport
5900 Messer Airport Highway
Birmingham, AL 35212
Baggage Claim Areas 3 & 4

Instructions for Arrival

• Please park in the airport parking deck. Parking costs $2.00 per hour. Parking is not validated.
• Proceed to Baggage Claim Areas 3 & 4.
• Upon arrival, please sit on the red bench.
• Call 205-516-3174 and let the representative know you have arrived for your Passenger Services Agent interview.
• Ask for Damien, Coach, or Constance Howard.
• Bring two valid forms of identification (ID) to your interview.

Please arrive during the designated interview hours. Interviews are approximately 30 minutes long.

Important Employment Information

If selected, employment is contingent upon successfully completing and clearing the required fingerprinting and background check.

Qualifications

• High School Diploma or equivalent may be required in some locations.
• Must have reliable transportation
• Ability to read, writes, speak, and follow verbal and written instructions in English.
• Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing requirements.

Huntleigh USA

Huntleigh USA is seeking dependable, customer-focused individuals who are ready to join our airport passenger services team.

If you enjoy helping people, have a professional attitude, and can meet the scheduling requirements, we encourage you to attend an in-person interview.

We look forward to meeting you!