Backwaiter: Fast-Paced Guest Service Pro | Flexible Scheduling

P.F. Chang's China Bistro, Inc.; West Des Moines (IA); On-site; USD 12,000 - 18,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid on the job training

Advancement opportunities

Discounted meals

Employee referral program

Exclusive team member discounts

Closed on Thanksgiving and Christmas

Job summary

P.F. Chang's China Bistro, Inc. is hiring a Backwaiter to support restaurant operations by delivering food promptly, assisting with dining room cleanliness, and maintaining service stations.

Excellent guest service is required from all team members. No prior experience is required—training is provided. Must be 18+, possess or obtain a Food Handler’s Card where applicable, and be able to stand and lift up to 30 lbs.

Qualifications

• No prior experience required—training is provided.
• Must be at least 18 years old.
• Possess or obtain a current Food Handler’s Card, where applicable.
• Ability to stand, reach, bend, balance, and lift objects up to 30 lbs. repeatedly during a shift.
• Strong multitasking skills and ability to work effectively in a fast-paced, team-oriented environment.
• Excellent communication skills and ability to remain calm under pressure.

Responsibilities

• Deliver food to guests efficiently and ensure all requests are met.
• Monitor the expo line, run trays of food for dine-in, and assist guests with any questions.
• Clear and sanitize tables, seating, and floors according to restaurant standards.
• Retrieve and transport dirty dishes to the dishwashing station.
• Restock and clean service stations as needed.
• Operate kitchen equipment such as coffee machines, iced tea machines, and POS systems.
• Interact courteously with guests and notify managers of quality or service concerns.
• Follow company policies, dress code, and safety procedures.
• Assist with greeting, seating guests, answering phones, and packaging takeout orders when necessary.
• Support with beverage preparation and responsible alcohol service when required.

Skills

Multitasking

Teamwork

Communication

Stamina

Education

Food Handler’s Card

Job description

P.F. Chang's China Bistro, Inc. is hiring a Backwaiter to support restaurant operations by delivering food promptly, assisting with dining room cleanliness, and maintaining service stations.

Excellent guest service is required from all team members. No prior experience is required—training is provided. Must be 18+, possess or obtain a Food Handler’s Card where applicable, and be able to stand and lift up to 30 lbs.