Backwaiter: Fast-Paced Guest Service Pro

P.F. Chang's China Bistro, Inc.; Florida; On-site; USD 14,000 - 18,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid training

Advancement opportunities

Meal discounts

Referral program

Team member discounts

Holidays off (Thanksgiving/Christmas)

Job summary

P.F. Chang's China Bistro, Inc. is seeking a Backwaiter to support restaurant operations by delivering food promptly, maintaining dining room cleanliness, and keeping service stations stocked. All team members provide excellent guest service to ensure a memorable dining experience.

No prior experience is required, and training is provided. The position offers on‑the‑job training, 18+ eligibility, and opportunities for advancement within the company.

Qualifications

• No prior experience required—training is provided.
• Must be at least 18 years old.
• Possess or obtain a current Food Handler’s Card, where applicable.
• Ability to stand, reach, bend, balance, and lift objects up to 30 lbs. repeatedly during a shift.
• Strong multitasking skills and ability to work effectively in a fast-paced, team-oriented environment.
• Excellent communication skills and ability to remain calm under pressure.

Responsibilities

• Deliver food to guests efficiently and ensure all requests are met.
• Monitor the expo line, run trays of food for dine-in, and assist guests with questions.
• Clear and sanitize tables, seating, and floors according to restaurant standards.
• Retrieve and transport dirty dishes to the dishwashing station.
• Restock and clean service stations as needed.
• Operate kitchen equipment such as coffee machines, iced tea machines, and POS systems.
• Interact courteously with guests and notify managers of quality or service concerns.
• Follow company policies, dress code, and safety procedures.
• Assist with greeting, seating guests, answering phones, and packaging takeout orders when necessary.
• Support with beverage preparation and responsible alcohol service when required.

Skills

Multitasking

Communication

Teamwork

Tools

POS systems

Coffee machines

Job description

P.F. Chang's China Bistro, Inc. is seeking a Backwaiter to support restaurant operations by delivering food promptly, maintaining dining room cleanliness, and keeping service stations stocked. All team members provide excellent guest service to ensure a memorable dining experience.

No prior experience is required, and training is provided. The position offers on‑the‑job training, 18+ eligibility, and opportunities for advancement within the company.