Background Verification Specialist (Hybrid/Remote)

Entrata; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible and remote/hybrid options

Medical, dental, and vision coverage

HSA/FSA options

401(k) with employer matching

Wellness initiatives and onsite gym

Entrata Cares volunteer opportunities

Bi-annual swag drops

Job summary

Entrata is seeking a Background Verification Analyst to accurately perform manual criminal reviews and develop expertise in consumer rights and disputes. You will help clients understand screening results while ensuring compliance with federal and state regulations.

The role requires motivation, attention to detail, and clear communication in a fast-paced environment. The position may be hybrid if located in Utah, with responsibilities spanning analysis, guidance to clients, and collaboration

Qualifications

• Strong attention to detail and ability to work in a fast-paced environment.
• Quick adaptability to new processes and procedures.
• Excellent verbal and written communication skills.
• Ability to follow established rules and regulations.
• Professional attitude with the ability to collaborate effectively.
• Capability to manage and de-escalate high-stress conversations over the phone.
• Willingness to learn and accept coaching.

Responsibilities

• Review and analyze criminal records to assess applicant eligibility and mitigate risks.
• Develop expert knowledge of screening software and maintain compliance with Fair Credit Reporting Act (FCRA) regulations.
• Manage and respond to inquiries from clients and consumers via phone and email.
• Provide guidance to clients and consumers on the next steps in the screening process.
• Deliver accurate and timely updates on open tasks to relevant stakeholders.
• Assist peers and co-workers with workload management and problem resolution.
• Participate in ongoing training sessions and team meetings.

Skills

Attention to detail

Communication skills

Fast-paced adaptability

Problem solving

Teamwork

De-escalation

Education

Bachelor’s degree preferred

Tools

Screening software

Regulatory compliance

Job description

Entrata is seeking a Background Verification Analyst to accurately perform manual criminal reviews and develop expertise in consumer rights and disputes. You will help clients understand screening results while ensuring compliance with federal and state regulations.

The role requires motivation, attention to detail, and clear communication in a fast-paced environment. The position may be hybrid if located in Utah, with responsibilities spanning analysis, guidance to clients, and collaboration