Background Compliance Specialist — Customer Service

Aerotek; Hanover (York County); Presencial; USD 45.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision

401(k)/Roth

Life & AD&D insurance

Short and long-term disability

HSA & DCFSA

Transit benefits

Employee Assistance Program

Tuition Assistance

Time Off/Leave

Descripción de la vacante

Aerotek is seeking a Customer Support Specialist / Backgrounds Compliance Analyst - Customer Service at its corporate office in Hanover, MD. The role interprets background check requirements, coordinates with third-party vendors, and delivers professional service to clients and candidates.

You will manage multiple requests in a fast-paced environment, maintain records, and support new client implementations.

Formación

• Bachelor's degree is preferred, but not required.
• 0-1 year of experience in a professional setting is preferred, but not required.
• 1-2 years of experience in a customer service role with experience resolving issues/complaints.
• 0-1 year of experience with background checks for employment is preferred, but not required.

Responsabilidades

• Draft and maintain contractual agreements and background screening documentation.
• Review and interpret client background screening requirements and maintain them in internal systems.
• Submit requests to third-party vendors to establish or modify screening packages.
• Review screening packages and data for accuracy; resolve discrepancies.
• Provide timely, professional customer service to internal and external customers.
• Coordinate with partners to clarify requirements and resolve questions or issues.
• Maintain records of client requirements, screening packages, and changes.
• Support new client implementations and changes to existing screening requirements.

Conocimientos

High-volume workload

Team collaboration

Communication skills

Self-starter

Attention to detail

Adaptability

Educación

Bachelor's degree preferred

Herramientas

Microsoft Office

Excel

Outlook

Word

Descripción del empleo

Aerotek is seeking a Customer Support Specialist / Backgrounds Compliance Analyst - Customer Service at its corporate office in Hanover, MD. The role interprets background check requirements, coordinates with third-party vendors, and delivers professional service to clients and candidates.

You will manage multiple requests in a fast-paced environment, maintain records, and support new client implementations.