Background Checks & Customer Support Specialist

Aerotek; Hanover (MD); Presencial; USD 45.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision

401(k)/Roth

Life & AD&D insurance

Short and long-term disability

HSA & DCFSA

Transportation benefits

Employee Assistance Program

Tuition Assistance

PTO/Leave

Descripción de la vacante

Aerotek in Hanover, MD is hiring a Customer Support Specialist / Backgrounds Compliance Analyst to ensure compliance in background checks and deliver exceptional customer service. The role supports client and vendor interactions, with emphasis on accurate data handling and timely responses, based at the corporate office.

The position offers a structured path with potential bonuses and comprehensive benefits.

Formación

• Bachelor's Degree preferred, but not required.
• 0-1 year experience in a professional setting preferred; 1-2 years in customer service desirable.
• 0-1 year of background-check experience preferred, but not required.
• Strong communication, problem solving and organizational skills.

Responsabilidades

• Draft and maintain background screening agreements per requirements and laws.
• Review client screening requirements and update internal systems.
• Submit screening requests to third-party vendors as needed.
• Verify accuracy of screening data and resolve discrepancies.
• Provide timely, professional customer service to internal and external customers.
• Coordinate with clients and vendors to clarify requirements and resolve questions.
• Maintain records of client requirements and changes in systems.
• Support new client implementations and changes to screening requirements.

Conocimientos

Criminal justice knowledge

High-volume deadlines

Team player

Effective communication

MS Office proficiency

Self-starter

Ambiguity resolution

Educación

Bachelor's Degree preferred

Descripción del empleo

Aerotek in Hanover, MD is hiring a Customer Support Specialist / Backgrounds Compliance Analyst to ensure compliance in background checks and deliver exceptional customer service. The role supports client and vendor interactions, with emphasis on accurate data handling and timely responses, based at the corporate office.

The position offers a structured path with potential bonuses and comprehensive benefits.