Back Office Specialist (Bulgaria)

MMDSmart Ltd; United States; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work options

Medical insurance

Mental health programs

Sports card

Mentorship

Bonuses & corporate gifts

Educational events & courses

English classes with native speakers

Job summary

MMDSmart Ltd. seeks a Back Office Specialist to support day-to-day operations for SMS and Voice services, configuring client accounts, pricing, and routing across internal platforms for proper setup and billing.

You will work with systems and spreadsheets, handle multiple requests, and follow established procedures to ensure accuracy and timely delivery.

Qualifications

• Attention to detail is essential for accurate configurations and billing.
• English level B2 or higher is required for effective communication.
• Practical Excel or Google Sheets skills for data entry and analysis.
• Ability to learn new platforms and technical processes quickly.
• Ability to manage a high volume of tasks and follow step-by-step instructions.

Responsibilities

• Configure and update pricing, routing, rate plans, client products, and service settings across internal platforms.
• Check configurations to ensure accurate service setup and billing.
• Handle operational requests, prioritise tasks, and meet deadlines.
• Coordinate with internal teams, clients, and other stakeholders to clarify requests and resolve issues.
• Maintain accurate task documentation and follow internal procedures.
• Escalate complex cases and seek clarification when needed.

Skills

Attention to detail

English B2+

Excel/Google Sheets

Fast learner

Task management

Clear communication

Job description

We are looking for a Back Office Specialist to support the day-to-day operations of our SMS and Voice services. In this role, you will configure client accounts, pricing, and routing across internal platforms, helping ensure that services are set up correctly and billed accurately.
This role suits someone who enjoys working with systems and spreadsheets, pays close attention to detail, and can manage multiple requests while following established procedures.

What You'll Do:

• Configure and update pricing, routing, rate plans, client products, and service settings across internal platforms.
• Check configurations to ensure accurate service setup and billing.
• Handle operational requests, prioritise tasks, and complete them within agreed timelines.
• Coordinate with internal teams, clients, and other stakeholders to clarify requests and resolve issues.
• Maintain accurate task documentation and follow internal procedures.
• Escalate complex or critical cases and ask for clarification when instructions or requests are unclear.

Requirements

What We Are Looking For:

• Strong attention to detail and the ability to stay focused when working on repetitive or detailed tasks.
• English at B2 level or higher.
• Practical Excel or Google Sheets skills: entering and updating data, working with tables, and using basic spreadsheet functions.
• Ability to learn new platforms, systems, and technical processes quickly.
• Ability to manage a high volume of tasks and follow step-by-step instructions.
• A responsible, flexible approach to work and clear communication.

Nice to have

• Experience in telecom, back office, or operational support.
• Experience working with service configuration platforms, databases, or other technical systems.

Benefits

Why do talents choose and stay at MMDSmart?

• Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card.
• Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.
• Your Development : Benefit from free educational events & courses, and English classes with native speakers.
• Your Career: Focus on your professional development in a supportive environment.
• Work-Life Balance : Choose your working format – remote, office-based, or hybrid and engage in team-building activities.

Equal-Opportunity Employment

We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.