Back-Office Services Associate: Reprographics & Mail

RRD Company; Miami, Northern (FL, KY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Job summary

RRD Company in Miami, Florida is seeking an Office Services Associate to provide daily back office services for our client and teams, including reprographics, mail, and intake functions, with support for hospitality, facilities, and other Williams Lea service lines as needed.

We value reliability, strong organizational skills, and the ability to meet deadlines in a fast-paced environment. Competitive hourly pay of $21.00–$23.00, plus benefits and potential overtime or shift incentives.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.

Skills

Customer service

Attention to detail

Team player

Time management

Problem solving

Education

High school diploma or equivalent

Tools

Mail equipment

Digital reprographics

Phone systems

Email systems

Job description

RRD Company in Miami, Florida is seeking an Office Services Associate to provide daily back office services for our client and teams, including reprographics, mail, and intake functions, with support for hospitality, facilities, and other Williams Lea service lines as needed.

We value reliability, strong organizational skills, and the ability to meet deadlines in a fast-paced environment. Competitive hourly pay of $21.00–$23.00, plus benefits and potential overtime or shift incentives.