Back-Office Operations Pro – Payments & Records

Trueml; Lenexa (KS); Sur place; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

Flexible vacation

Medical/dental/vision insurance

Traditional/Roth retirement savings

Company-paid disability and life保险

Flexible Spending Account & Limited FS

Parental leave

On-demand wellness platform

PerkSpot discount program

Résumé du poste

TrueAccord, a subsidiary of TrueML, operates a 100% back-office role that focuses on ticket queues, client portals, and payments without consumer contact. The position is onsite in the U.S.

and requires attention to detail, analytical thinking, and the ability to work across multiple systems. The role emphasizes processing payments, reviewing records for accuracy, and collaborating with cross-functional teams to ensure smooth operations.

Qualifications

• Back-office operations management and ticket queue handling.
• Review client portals, records, and legal media for accuracy.
• Process payments and resolve discrepancies in accounts.
• Maintain client portals and documentation across systems.
• Collaborate with cross-functional pods to balance workloads and meet deadlines.

Responsabilités

• Prioritize requests and manage daily ticket queues to meet deadlines.
• Maintain client portals and ensure accurate account information.
• Review legal media and attorney-related requests for accuracy.
• Process payments and resolve discrepancies in accounts.
• Respond to client and internal communications promptly.

Connaissances

Detail-oriented

Analytical

Tech-savvy

Self-sufficient learner

Accountable

Formation

High School Diploma or GED

Outils

Excel

Google Sheets

Description du poste

TrueAccord, a subsidiary of TrueML, operates a 100% back-office role that focuses on ticket queues, client portals, and payments without consumer contact. The position is onsite in the U.S.

and requires attention to detail, analytical thinking, and the ability to work across multiple systems. The role emphasizes processing payments, reviewing records for accuracy, and collaborating with cross-functional teams to ensure smooth operations.