Back-Office Correspondence & Refunds Specialist

InComm Payments; Columbus (GA); On-site; USD 35,000 - 52,000; Full time

Job summary

InComm Payments seeks a Correspondence Specialist to handle external customer correspondence and vendor-supported card-related processes. You will manage refunds, cancellations, and back-office duties, ensuring high-quality customer service.

The role involves processing mail, fax, or email inquiries, audits, and ensuring policy compliance, with opportunities to contribute to process improvements and special projects.

Qualifications

• Strong written and verbal communication required.
• Organizational and time-management skills essential.
• Proficient in Microsoft Word and Excel.
• Able to work independently and with others.
• Background check and credit check may be required.

Responsibilities

• Support vendor review of card replacement documents.
• Process refunds, voids, and reissues; handle refunds via various methods.
• Respond to inquiries from cardholders via USPS.
• Complete audits and Efax routing and reporting.
• Handle special projects and other duties as assigned.

Skills

Communication skills

Time management

Multitasking

Independent work

Interpersonal skills

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

InComm Payments seeks a Correspondence Specialist to handle external customer correspondence and vendor-supported card-related processes. You will manage refunds, cancellations, and back-office duties, ensuring high-quality customer service.

The role involves processing mail, fax, or email inquiries, audits, and ensuring policy compliance, with opportunities to contribute to process improvements and special projects.