Correspondence Specialist I

InComm Payments; Columbus (GA); On-site; USD 35,000 - 52,000; Full time

Job summary

InComm Payments seeks a Correspondence Specialist to handle external customer correspondence and vendor-supported card-related processes. You will manage refunds, cancellations, and back-office duties, ensuring high-quality customer service.

The role involves processing mail, fax, or email inquiries, audits, and ensuring policy compliance, with opportunities to contribute to process improvements and special projects.

Qualifications

• Strong written and verbal communication required.
• Organizational and time-management skills essential.
• Proficient in Microsoft Word and Excel.
• Able to work independently and with others.
• Background check and credit check may be required.

Responsibilities

• Support vendor review of card replacement documents.
• Process refunds, voids, and reissues; handle refunds via various methods.
• Respond to inquiries from cardholders via USPS.
• Complete audits and Efax routing and reporting.
• Handle special projects and other duties as assigned.

Skills

Communication skills

Time management

Multitasking

Independent work

Interpersonal skills

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

This position will be responsible for the analysis, troubleshooting and follow up on external customer correspondence and the support of a vendor handling cases created at our call center for Lost/Stolen cards and Refund Requests, etc. The Correspondence Specialist will also audit and process completion components regarding specific policies outlined. This position will provide and maintain the highest level of quality and commitment to customer excellence to both internal and external customers.

The Correspondence Specialist will be responsible for consumer facing issues, much like a customer service team except dealing with correspondence instead of incoming calls. They will work refunds, and any correspondence sent in by the customer via mail, fax, or email and will also be responsible for other back-office functions.

Responsibilities

• Provide support to a vendor handling the review documents for card replacements process accordingly.
• Provide support to a vendor handling the review and action card cancellation requests and refunds for various products. Including other refund activities, refund not received, void and reissues, escheatment refund, etc.
• Review and respond to inquiries received from cardholders via USPS.
• Compliance audit and completion of Efax including departmental routing, card upgrades, and reporting as needed.
• Handle special projects and other duties as assigned.

Qualifications

• Must demonstrate strong communication (written and oral), organizational, and time-management skills
• Must be able to handle multiple tasks while working independently, as well as, interact well with others.
• Microsoft Word and Excel knowledge required.
• Must possess a strong work ethic and dependability a must.
• Must be able to pass background and credit check in accordance with InComm’s certification requirements.
• High School Diploma or Equivalent.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier III

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