Back-of-House Leader: Shift Captain & Team Builder

Workstream; Somerset (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fun work environment

Health & dental contributions

Flexible scheduling (closed Sundays)

Learning from experienced operators

Growth and development opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A is seeking a Team Leader to support senior leadership in daily restaurant operations, ensuring efficient shifts and outstanding customer service. You will set the tone for the team, train new hires, and model exceptional teamwork in a fast-paced environment.

As a Team Leader, you’ll open/close, manage key holder duties, and continuously promote Chick-fil-A’s culture of service and urgency. We value humility, initiative, and strong people skills in our leaders.

Qualifications

• Demonstrates humility and willingness to learn.
• Ability to lead others in a fast-paced environment.
• Strong commitment to superior customer service.
• Excellent written and spoken communication skills.
• Experience training new hires and setting shift tone.

Responsibilities

• Participate in day-to-day operations in a high-volume restaurant.
• Lead efficient and effective shifts as a key holder.
• Respond promptly and respectfully to guests' needs.
• Assist in training new hires and role-model positive behavior.
• Be a friendly, encouraging team member and lead by example.

Skills

Leadership

People skills

Communication

Customer service

Team player

Job description

Chick-fil-A is seeking a Team Leader to support senior leadership in daily restaurant operations, ensuring efficient shifts and outstanding customer service. You will set the tone for the team, train new hires, and model exceptional teamwork in a fast-paced environment.

As a Team Leader, you’ll open/close, manage key holder duties, and continuously promote Chick-fil-A’s culture of service and urgency. We value humility, initiative, and strong people skills in our leaders.