Bachelor's Degree

JVC Northwest; Boise (ID); On-site; USD 22,000 - 30,000; Full time

Job summary

Jesse Tree is seeking an ERA Case Manager to help expand the Emergency Rental Assistance program for Treasure Valley neighbors at risk of homelessness. You will provide case management, connect clients with rental assistance, and collaborate with community partners to prevent eviction.

As part of a dynamic team, you will meet with clients 30–60 minutes per session, coordinate with landlords, and participate in ongoing supervision and program planning.

Qualifications

• Bachelor's Degree required.
• Background in social work or case management is valued but not required.
• Proficiency with Tableau and CRM software is valued but not required.

Responsibilities

• Coordinate and support the ERA program to serve Treasure Valley neighbors at risk of homelessness.
• Provide case management appointments in person or over the phone.
• Connect clients with rental assistance and community resources; educate on budgeting.
• Mediation with landlords to prevent eviction and homelessness; collaborate with ERA colleagues.

Education

Bachelor's Degree

Tools

Tableau

CRM software

Job description

Opportunities to serve with JVC Northwest exist in the five beautiful states of Washington, Oregon, Idaho, Montana, and Alaska in remote, rural, and urban settings. Click the pins to read about each locale.

Jesuit Volunteers also have the opportunity to serve in other US regions through our sibling organization, Jesuit Volunteer Corps .

Below is a list of opportunities organized by location and by category of service. As part of your application to become a Jesuit Volunteer, we’ll ask about your service preferences, but we ask all applicants to be open to where the need is greatest, and we may ask you to consider options you had not initially thought about. Visit The JV Experience to learn more about the application process and please contact us if you have any questions.

Emergency Rental Assistance (ERA) Case Manager

Agency Website

Position Focus

AmeriCorps Status

AmeriCorps

Service Impact Area

Capacity Building

Primary Role

Case Coordination/Client Support (AmeriCorps)

Length of Service Term

12 months

Primary Service Area

Houselessness/Housing Services

Populations Served

Children and Families, Current or formerly incarcerated, Immigrants and Refugees, Indigenous Communities, Individual with physical or intellectual disabilities, Latinx communities, LGBTQIA2S+ communities, Seniors/Elders, Survivors of DVSA, Teens/At-Risk/Opportunity Youth, Individuals experiencing housing instability and/or houselessness, Individuals with mental illness, Other

Other Issues and Roles

Brief Position Description:

The JV ERA Case Manager helps Jesse Tree expand the capacity of our Emergency Rental Assistance (ERA) Program to serve Treasure Valley neighbors at risk of homelessness. This position provides opportunities to serve clients directly, collaborate with community organizations, and connect with landlords to prevent eviction, slowing the flow of people falling into homelessness. Supported by our diverse team of public service professionals, the ERA Case Manager role is a dynamic, inter-collaborative position filled with opportunities for personal growth and making positive impacts on client lives.

Day in Life of JV

As the JV AmeriCorps ERA Case Manager, you will arrive at the office and start the day by greeting colleagues before checking emails and voicemails to check in with clients and address immediate concerns. After that, you will plan your day and prepare for in-person or over-the-phone case management appointments. You will assist clients through the process of receiving rental assistance, providing education and connections to community resources, helping create individualized budgets, and mediating with landlords to prevent eviction and homelessness. You will serve in a dynamic and supportive environment, collaborating closely with Jesse Tree's ERA colleagues whenever you have questions about case management. You will have weekly check ins with your site supervisor and have more formal check-ins with the Program Manager once a month, which typically last an hour. During these sessions, you will discuss your well-being, client stories, plans, and areas for improvement, as well as explore new community partnership opportunities. Jesse Tree emphasizes collaboration and encourages case conferencing among case managers. The clients you will serve qualify as low-income, typically earning below 80% of the Area Median Income, and often face urgent situations like a 3-day eviction notice or an active eviction court hearing. Our diverse client base includes older adults, college students, families, and various marginalized groups. Each case management appointment lasts between 30 and 60 minutes to ensure thorough support. At the end of your day, you will collaborate with team members, prepare client files for review, provide additional support after appointments, and schedule any necessary follow-up communications or appointments. This variety keeps your role engaging and meaningful as you serve to make a positive impact in the community.

Required & Preferred Skills

Education Requirements

Bachelor's Degree

Driver's License Requirement

No

Vehicle Requirement

Nature of Driving

Spanish Language Requirement

No requirement other than English

Preferred Spanish Language Level

No requirement other than English

Additional Languages and Level Preferred

Required experience, qualities, or specialized training

A background in social work or case management is valued but not required.

Preferred experience, qualities or specialized training

Proficiency with Tableau and CRM software is valued but not required.