BA/QA Analyst

HTC Global Services; Troy (MI); Hybrid; USD 75,000 - 110,000; Full time

Job summary

HTC Global Services in Troy, Michigan is seeking a Business Analyst (QA & Testing) to bridge business needs and technical teams. You will gather requirements, analyze processes, and document functional specs while also preparing and executing test cases, supporting SIT and UAT.

Ideal candidates have 4+ years in business analysis and 2+ years in QA/testing, with strong communication, problem-solving, and proficiency in Microsoft Office.

Qualifications

• 4+ years of Business Analysis experience with requirements gathering and documentation.
• 2+ years of QA/testing experience including test case preparation and UAT/SIT support.
• Experience facilitating JAD sessions and cross-functional collaboration.
• Strong analytical, communication, documentation, and problem-solving skills.
• Ability to work in a hybrid model from Troy, Michigan.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Gather, analyze, and document business requirements.
• Perform process analysis and coordinate with business and technical stakeholders.
• Facilitate JAD and requirements sessions.
• Prepare test cases and execute functional testing.
• Track and document defects through the testing lifecycle.
• Support SIT and UAT testing.
• Produce clear business and functional documentation.
• Learn new business processes and systems as needed.

Skills

Business Analysis

QA Testing

Requirements Gathering

Documentation

Stakeholder Coordination

JAD Facilitation

UAT/SIT Support

Defect Tracking

Analytical Skills

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Job Description

Job Title : Business Analyst (QA & Testing)

Position Overview

Work across both business analysis and quality assurance to help deliver high-quality business applications. This role combines requirements gathering, stakeholder collaboration, documentation, and functional testing, making it ideal for professionals who enjoy bridging business and technical teams.

What You'll Do / Key Responsibilities

• Gather, analyze, and document business requirements.
• Perform process analysis and coordinate with business and technical stakeholders.
• Facilitate JAD and requirements sessions.
• Prepare test cases and execute functional testing activities.
• Track and document defects through the testing lifecycle.
• Support System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Produce clear business and functional documentation.
• Learn new business processes and systems as needed.

Required Qualifications

• 4+ years of Business Analysis experience, including requirements gathering, documentation, process analysis, and stakeholder coordination.
• 2+ years of QA/testing experience, including test case preparation, functional testing, defect tracking, and UAT/SIT support.
• Experience facilitating JAD/requirements sessions and working with business and technical teams.
• Strong analytical, communication, documentation, and problem‑solving skills.
• Ability to work in a hybrid model from Troy, Michigan.
• Ability to quickly learn new systems and business processes.
• Proficiency in Microsoft Office (Excel, Word, and PowerPoint).

Preferred Qualifications

• Accounting or Finance domain knowledge/background.
• Experience supporting financial, payment, collection, or accounting‑related applications.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high‑performing teams driving success together. You’ll have long‑term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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