B2B Wholesale Support Lead — Escalations & Ops

Yonex USA; Torrance (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, Vision, FSA/HSA, 401k

Paid Time Off

Employee discounts to Yonex merch

Job summary

Yonex USA is seeking a dependable Wholesale Customer Support Lead to own critical tasks in high-volume B2B order lifecycles. You will bridge B2B support, outside sales, and warehouse teams to ensure accurate data, swift issue resolution, and proactive service for partners and accounts.

Based in Torrance, CA, this office-based role demands leadership, attention to detail, and a proactive mindset to drive efficient order processing, credits, returns, and KPI-driven performance within a

Qualifications

• 4+ years in customer service or order management in a high-volume B2B environment.
• Experience with Infor SX.e and Zendesk preferred.
• Proven experience with account reconciliation and credits.
• Strong communication and cross-department collaboration.
• Detail-oriented with ownership and accountability.

Responsibilities

• Team Leadership & Escalations: first point of contact for complex inquiries and escalations.
• Workflow Coordination & ERP Oversight: manage high-volume orders in Infor SX.e and Zendesk tickets.
• Advanced Reconciliations & Quality Audits: audit credits, billing discrepancies, and reconciliations.
• Logistics & Fulfillment Optimization: liaise with warehouse to improve speed and accuracy.
• Process Improvement & Returns (GM) Ownership: monitor pipelines and drive improvements.
• Onboarding & Training: assist in creating training docs and SOPs.

Skills

Customer service

Order management

B2B wholesale

Tools

Infor SX.e

Zendesk

Job description

Yonex USA is seeking a dependable Wholesale Customer Support Lead to own critical tasks in high-volume B2B order lifecycles. You will bridge B2B support, outside sales, and warehouse teams to ensure accurate data, swift issue resolution, and proactive service for partners and accounts.

Based in Torrance, CA, this office-based role demands leadership, attention to detail, and a proactive mindset to drive efficient order processing, credits, returns, and KPI-driven performance within a