Key Accounts Specialist — Wholesale Support & EDI Expert

Brixton; Carlsbad (CA); On-site; USD 72,000 - 75,000; Full time

Job summary

Brixton seeks a Key Accounts Specialist to manage day-to-day support for major wholesale accounts, ensuring orders are accurate, on time, and fully shipped. The role teams with buyers, Sales leadership, and Operations as the go-to resource for order management, EDI, returns, and account-specific requests.

This full-time exempt position is based at our Carlsbad office with on-site work three days per week. Travel 15% is expected to support sales initiatives and fulfillment coordination.

Qualifications

• 4+ years of key account sales support experience in wholesale, ideally within apparel, footwear, or accessories.
• Direct experience supporting one or more of these accounts: Tilly’s, Nordstrom, Dillard’s, or Dick’s Sporting Goods.
• Hands-on EDI experience (e.g., 850 purchase orders, 855 acknowledgments, 856 ASNs, 810 invoices).
• Proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, filtering) and Word.
• Excellent written and verbal communication skills with internal partners and external buyers.
• Strong time management skills and the ability to prioritize competing requests in a fast-paced environment.
• Strong analytical and critical thinking skills with a high level of attention to detail and data accuracy.
• Self-directed and motivated, with a proactive, ownership-driven approach.
• Experience with NetSuite or a comparable ERP.
• Experience with monday.com or similar project management tools.
• Familiarity with retailer routing guides, vendor compliance requirements, and chargeback management.

Responsibilities

• Serve as the day-to-day support contact for assigned key accounts, building relationships with buyers and their teams.
• Respond to customer inquiries and requests promptly and professionally, ensuring issues are resolved and followed up on.
• Process Return Authorizations (RAs), returns, and markdowns per account agreements and internal policy.
• Complete customer-specific forms, vendor setup documents, and internal processes for SMU requests.
• Enter orders accurately and send order acknowledgements to customers.
• Manage EDI order flow, monitoring transactions and resolving errors or discrepancies.
• Maintain and adjust open orders, including cancellations, date changes, and quantity updates, and generate pick tickets.
• Maximize fill rates by monitoring inventory availability and coordinating with Operations and Planning.
• Investigate and resolve order, shipping, and chargeback issues to identify root causes and prevent repeats.
• Keep buyers and internal stakeholders informed on shipping status, ticket requests, price corrections, and SMU requests.
• Prepare and distribute weekly open order status reports.
• Track and communicate action items from monday.com boards with clear ownership and deadlines.
• Support Sales and Operations leadership with special projects, analysis, and ad hoc reports.
• Help prepare for sales meetings, line reviews, and trade shows, including samples coordination.
• Travel 15%.

Skills

Key account support

Excellent communication

Time management

Attention to detail

Analytical thinking

Self-directed

Ownership mindset

Tools

NetSuite

monday.com

EDI systems (850/855/856/810)

ERP systems

Job description

Brixton seeks a Key Accounts Specialist to manage day-to-day support for major wholesale accounts, ensuring orders are accurate, on time, and fully shipped. The role teams with buyers, Sales leadership, and Operations as the go-to resource for order management, EDI, returns, and account-specific requests.

This full-time exempt position is based at our Carlsbad office with on-site work three days per week. Travel 15% is expected to support sales initiatives and fulfillment coordination.