Remote B2B Customer Experience Lead — Wholesale & Gifting

Comfrt; Oregon; Híbrido; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-covered health insurance

5% 401k match

Discounts on Comfrt products

Generous paid time off

Descripción de la vacante

Comfrt is seeking a B2B Customer Experience Manager to own the end-to-end experience for business customers across wholesale, gifting, and marketplace orders. You will be the primary contact for inquiries, quotes, orders, and post-purchase support, collaborating with Operations, Inventory, and Finance to meet timelines and delight clients.

Ideal candidates have 3–5+ years in customer experience or B2B roles, excellent communication, and strong project management skills to drive retention and

Formación

• 3–5+ years in customer experience, account management, or B2B support.
• Experience supporting business customers, wholesale accounts, bulk orders, or gifting programs.
• Strong understanding of order management, shipping, fulfillment, and post-purchase support.
• Excellent written and verbal communication with business customers.
• Strong project management and organizational skills.
• Ability to troubleshoot issues, escalate, and coordinate across teams.
• Proficiency with CS platforms, order management systems, CRM tools, and spreadsheets.
• Proactive, detail-oriented with ownership.

Responsabilidades

• Own end-to-end B2B account experience for wholesale buyers, gifting clients, bulk purchasers, and marketplace customers.
• Serve as primary contact for inquiries, order updates, pricing, shipping, returns, and escalations.
• Build relationships with business customers through proactive communication and problem-solving.
• Develop understanding of customer needs and deliver personalized solutions.
• Establish service standards and workflows across B2B touchpoints.
• Manage wholesale, bulk, and corporate gifting from inquiry to delivery.
• Coordinate large-volume orders and time-sensitive deliveries.
• Collaborate with Operations, Inventory, and Finance to confirm availability and timelines.
• Support custom orders, gifting configurations, packaging, and gift messages.
• Monitor progress and communicate delays or constraints.
• Identify improvements to increase repeat purchases and retention.
• Monitor marketplace inquiries and ensure policy alignment.
• Maintain accurate customer, order, and case documentation.
• Provide regular reporting on B2B performance and growth opportunities.
• Support scalable processes and tools as B2B programs grow.

Conocimientos

Customer experience

Account management

Wholesale operations

E-commerce operations

CRM tools

Order management

Project management

Communication

Organization

Ownership

Herramientas

CRM systems

Inventory tools

Shipping platforms

Spreadsheets

Descripción del empleo

Comfrt is seeking a B2B Customer Experience Manager to own the end-to-end experience for business customers across wholesale, gifting, and marketplace orders. You will be the primary contact for inquiries, quotes, orders, and post-purchase support, collaborating with Operations, Inventory, and Finance to meet timelines and delight clients.

Ideal candidates have 3–5+ years in customer experience or B2B roles, excellent communication, and strong project management skills to drive retention and