B2B Technical Support Specialist - Expert Troubleshooter

Panasonic Avionics Corporation; Leawood (KS); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Voluntary benefits

401(k) plan

Paid time off

Wellbeing programs

Job summary

Panasonic Avionics Corporation is seeking a front-line support specialist to assist B2B customers on Panasonic products via phone, email and chat. You will troubleshoot basic issues, provide software support, and create repair orders, processing service loaners or exchanges within guidelines.

Responsibilities include documenting interactions in the ticketing system, escalating where needed, and delivering timely resolutions.

Qualifications

• Previous call center experience preferred.
• Fundamental understanding of electronics.
• Ability to read and understand technical documents and manuals.
• PC literate with Word, Excel and PowerPoint.
• Ability to perform multiple tasks simultaneously.
• Excellent oral and written communication skills.

Responsibilities

• Provide front-line support to B2B clients via phone, email and chat.
• Assist customers with basic troubleshooting and software support.
• Create repair orders and process service loaners or exchanges.
• Document customer contacts in ticketing systems and escalate as needed.
• Demonstrate efficient use of resources and learn new products.

Skills

Call center experience

Electronics knowledge

Technical reading skills

MS Office

Multitasking

Communication skills

Job description

Panasonic Avionics Corporation is seeking a front-line support specialist to assist B2B customers on Panasonic products via phone, email and chat. You will troubleshoot basic issues, provide software support, and create repair orders, processing service loaners or exchanges within guidelines.

Responsibilities include documenting interactions in the ticketing system, escalating where needed, and delivering timely resolutions.