B2B Technical Support Specialist - Hardware & Software

Panasonic Connect North America; Leawood (KS); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Paid time off

Wellbeing programs

Job summary

Panasonic Connect North America in Leawood, KS is seeking a frontline support specialist to assist B2B customers via phone, email, and chat. You will troubleshoot basics, create repair orders, and manage exchanges within established guidelines.

The role requires prior call center experience, a fundamental electronics background, and the ability to interpret technical documentation. Proficiency in Word, Excel, and PowerPoint is expected.

Qualifications

• Experience in a call center environment.
• Basic electronics understanding.
• Ability to read and interpret technical documents.
• Proficient with MS Word, Excel and PowerPoint.

Responsibilities

• Provide frontline B2B customer support by phone, email and chat.
• Document customer interactions in ticketing systems.
• Resolve issues timely within guidelines.
• Escalate appropriately when needed.
• Assist with repair orders and exchanges as required.
• Learn new products and skills continuously.

Skills

Call center experience

Technical troubleshooting

Read technical documents

MS Word Excel PowerPoint

Job description

Panasonic Connect North America in Leawood, KS is seeking a frontline support specialist to assist B2B customers via phone, email, and chat. You will troubleshoot basics, create repair orders, and manage exchanges within established guidelines.

The role requires prior call center experience, a fundamental electronics background, and the ability to interpret technical documentation. Proficiency in Word, Excel, and PowerPoint is expected.