Technical Call Center Agent-Bilingual-Spanish

Panasonic Connect North America; Leawood (KS); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Paid time off

Wellbeing programs

Job summary

Panasonic Connect North America in Leawood, KS is seeking a frontline support specialist to assist B2B customers via phone, email, and chat. You will troubleshoot basics, create repair orders, and manage exchanges within established guidelines.

The role requires prior call center experience, a fundamental electronics background, and the ability to interpret technical documentation. Proficiency in Word, Excel, and PowerPoint is expected.

Qualifications

• Experience in a call center environment.
• Basic electronics understanding.
• Ability to read and interpret technical documents.
• Proficient with MS Word, Excel and PowerPoint.

Responsibilities

• Provide frontline B2B customer support by phone, email and chat.
• Document customer interactions in ticketing systems.
• Resolve issues timely within guidelines.
• Escalate appropriately when needed.
• Assist with repair orders and exchanges as required.
• Learn new products and skills continuously.

Skills

Call center experience

Technical troubleshooting

Read technical documents

MS Word Excel PowerPoint

Job description

Overview

Provide front‑line support to business‑to‑business clients (non‑consumer) via phone, email and chat to customers on various Panasonic products. Assist customers in basic troubleshooting and provide support for Panasonic software applications. Create repair orders, process service loaners and exchanges, and otherwise assist customers with technical issues within established guidelines.

Responsibilities

• Provide exemplary customer service to internal and external customers.
• Provide support for product‑specific incoming calls, chats and emails.
• Demonstrate timely and efficient resolution of customer contacts.
• Exercise empowerment within guidelines when accommodating customers.
• Evaluate, research and escalates as appropriate for skill level.
• Support customer requests for general inquiries and route as appropriate.
• Accurately document customer contacts within product‑specific ticketing systems.
• Demonstrate efficient and appropriate use of resources.
• Demonstrate knowledge and ability to learn new products and product types.

Requirements

• Previous call center experience preferred.
• Fundamental understanding of electronics required.
• Ability to read and understand technical documents and manuals.
• PC literate with the ability to use Microsoft Word, Excel and Power Point.
• Ability to perform multiple tasks simultaneously.
• Ability to work in a diverse, team‑based environment.
• Ability to work independently with limited guidance.
• Ability to perform comfortably in a fast‑paced, deadline‑oriented work environment.
• Ability to follow established practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Excellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion.

Benefits & Perks – What’s In It For You

• Health Benefits – Medical, dental, and vision.
• Voluntary Benefits – Life, accident, critical illness, disability, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions.
• Paid Time‑Off Benefits – PTO, holidays, and volunteering (company sponsored events).
• Health Management and Wellbeing Programs – EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and a Healthier You program. Eligibility for each benefit may vary based on employment status, location, and length of service.

Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.

The wage range for this role is $17.00 – $20.00 per hour, subject to local minimum wage requirements.