B2B Tech Support Agent – Fast-Paced Call Center

Panasonic Avionics Corporation; Leawood (KS); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Benefits

Retirement Savings Plan (PRSIP)

Paid Time-Off (PTO)

Voluntary Benefits

Job summary

Panasonic Avionics Corporation in Leawood, KS seeks a front-line support specialist to assist B2B clients with Panasonic software applications. You will handle phone, email, and chat inquiries, perform basic troubleshooting, create repair orders, and coordinate service loaners or exchanges.

The role emphasizes customer service, clear documentation in ticketing systems, and the ability to learn new products.

Qualifications

• Experience in a call center or customer service role is preferred.
• Basic understanding of electronics and technical manuals.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Ability to manage multiple tasks and work with minimal supervision.
• Strong verbal and written communication skills.

Responsibilities

• Provide exemplary customer service to internal and external customers.

Skills

Call center experience

Electronics knowledge

Technical reading

MS Word/Excel/PowerPoint

Multitasking

Teamwork

Independent work

Fast-paced environment

Procedures/compliance

Strong communication

Job description

Panasonic Avionics Corporation in Leawood, KS seeks a front-line support specialist to assist B2B clients with Panasonic software applications. You will handle phone, email, and chat inquiries, perform basic troubleshooting, create repair orders, and coordinate service loaners or exchanges.

The role emphasizes customer service, clear documentation in ticketing systems, and the ability to learn new products.