TSP2 Customer Support Rep

Computer Task Group, Inc; Longmont (CO); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

CTG, a Cegeka company, seeks a TSP2 Customer Support Representative for a Longmont, CO client. This ongoing contract entails a Monday–Friday schedule, 6:00 AM–5:00 PM MT after training, and involves assisting business customers with technical issues by phone.

You will diagnose hardware/software problems, perform root cause analysis, document cases, and maintain service standards while delivering a professional experience. High school diploma and 1–2 years’ experience preferred.

Qualifications

• 1–2 years in technical support, help desk or related role.
• Experience troubleshooting hardware, software, and apps.
• Strong English verbal and written communication.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide customer support to business clients via phone for technical issues.
• Troubleshoot hardware, software, and related applications and guide resolutions.
• Perform root cause analysis to identify and solve problems.
• Diagnose technical problems using established tools and procedures.
• Install, configure, monitor, and maintain computer systems as needed.
• Document issues clearly and follow service standards and policies.
• Deliver a professional customer experience while handling multiple requests.

Skills

Customer service

Troubleshooting

Hardware & software

Communication

Windows proficiency

Root cause analysis

Typing 65 WPM

Phone support

Education

High school diploma

IT training preferred

Job description

CTG is seeking to fill a TSP2 Customer Support Representative position for our client.

Location: Longmont, CO
Duration: Ongoing Contract

Schedule: Monday through Friday, between 6:00 AM and 5:00 PM Mountain Time (after training)

Duties:

• Provide comprehensive customer support to business customers experiencing technical issues with hardware, software, and related applications.
• Respond to customer inquiries, troubleshoot technical problems, and guide users through appropriate resolutions by phone.
• Perform root cause analysis to identify and resolve hardware, software, and application issues.
• Diagnose technical problems using established tools, resources, and troubleshooting procedures.
• Assist with installing, configuring, monitoring, and maintaining computer systems and related equipment as needed.
• Clearly communicate technical information and provide pre-written solutions to customers.
• Maintain accurate documentation and follow established policies, procedures, and service standards.
• Deliver a professional, positive customer experience while managing multiple support requests.

Skills:

• Strong customer service, communication, and active listening skills.
• Ability to troubleshoot hardware, software, computer systems, and application-related issues.
• Proficiency navigating Windows applications and web-based search tools.
• Strong problem-solving and analytical skills, including the ability to perform root cause analysis.
• Ability to explain technical solutions clearly and maintain an appropriate, professional tone with customers.
• Self-motivated, organized, and capable of working independently with minimal supervision.
• Ability to manage time effectively, stay focused, and follow established procedures.
• Typing speed of at least 65 words per minute (WPM).
• Comfortable communicating with customers over the phone.

Experience:

• 1-2 years of technical support, help desk, customer service, or related experience.
• Experience troubleshooting hardware, software, and application issues.
• Experience providing technical assistance and resolving customer inquiries in a business-to-business environment preferred.

Education:

• High school diploma or equivalent required.
• Additional technical training or education in information technology or a related field is preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

The expected base salary for this position ranges from $19.78-$20.99/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what's next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.