B2B Systems Support Specialist

TECHNOLOGY PARTNERS INC; Creve Coeur (MO); On-site; USD 62,000 - 90,000; Full time

Job summary

Technology Partners is seeking a talented B2B Systems Support Specialist to help with monitoring, escalation, and issue resolution for our B2B customers. The role involves working directly with retailers, distributors, and business partners and will be seated on the client's campus in Missouri.

You will provide system-related activities, log issues in the ticketing system, and collaborate with internal stakeholders to ensure timely and effective problem resolution while promoting best practices

Qualifications

• Experience providing system-related activities in support of B2B customers.
• Proficiency in monitoring, coordination, escalation, and issue resolution processes.
• Ability to work with external business partners (retailers, distributors).
• Experience logging issues in a ticketing system and proactively monitoring items.
• Ability to troubleshoot technical issues over phone and email.
• Experience providing consultation and problem resolution to customers and 3rd party providers.
• Strong communication and documentation skills.
• Ability to utilize multiple software systems and tools.

Responsibilities

• Provide system-related activities in support of B2B customers.
• Monitor, coordinate, escalate, and resolve issues.
• Collaborate with retailers, distributors and partners to support B2B solutions.
• Determine business data requirements across multiple systems supporting the B2B program.
• Log issues/requests into the ticketing system and track open items.
• Troubleshoot basic and advanced technical issues over phone and email.
• Provide consultation and problem resolution to customers and 3rd party providers.
• Communicate with internal and external stakeholders and document progress.
• Develop comprehensive documentation and promote best practices.

Skills

B2B support

Ticketing system

Issue resolution

Communication

Troubleshooting

Documentation

Job description

Technology Partners is currently seeking a talentedB2B Systems Support Specialist.

Do you have experienceproviding system-related activities in support of B2B customers, which include monitoring, coordination, escalation, and issue resolution?

Let us help you make your next big career move a reality!

What You Will Be Doing:

You will provide system-related activities in support of B2B customers, which include monitoring, coordination, escalation, and issue resolution. You will work directly with retailers, distributors, and business partners to support and implement B2B solutions. This position will be seated on the client's campus.

Key Responsibilities:

• Provide system-related activities in support of B2B customers.
• Monitor, coordinate, escape, and resolve issues.
• Work directly with Seed, Crop Protection, Seed Applied Solutions Retailers, Distributors, and business partners to support and implement B2B solutions.
• Understand how to determine business data requirements based on needs across multiple systems that support the B2B program.
• Log issues/requests into the ticketing system, and proactively monitor/update any open items.
• Independently troubleshoot and resolve basic and advanced technical issues over the phone and via email.
• Provide consultation and problem resolution to customers and 3rd party system providers for testing and production issues.
• Collaborate with internal stakeholders to identify action items.
• Organize, facilitate, and report on progress of projects or activities.
• Assist with tracking and organizing tasks to support and accomplish program objectives.
• Provide clear and timely communication to internal and external stakeholders.
• Develop comprehensive documentation.
• Utilize various software systems and technical tools and ability to easily transition between the systems.
• Assure quality standards are met or exceeded.
• Assist with change management activities.
• Educate stakeholders on new and existing processes, and help promote best practices.

Required Skills & Experience:

• Experience providing system related activities in support of B2B customers.
• Proficiency in monitoring, coordination, escalation, and issue resolution processes.
• Ability to work directly with external business partners (Retailers, Distributors)."
• Experience with logging issues/requests into a ticketing system and proactively monitoring open items.
• Ability to independently troubleshoot and resolve basic and advanced technical issues over the phone and via email.
• Experience providing consultation and problem resolution to customers and 3rd party system providers for testing and production issues.
• Strong communication skills for providing clear and timely updates to internal and external stakeholders.
• Experience in developing comprehensive documentation.
• Ability to utilize various software systems and technical tools and easily transition between them.

Desired Skills & Experience:

• Understanding of how to determine business data requirements based on needs across multiple systems that support a B2B program.
• Experience organizing, facilitating, and reporting on the progress of projects or activities.
• Familiarity with tracking and organizing tasks to support and accomplish program objectives.
• Knowledge of change management activities.
• Experience in educating stakeholders on new and existing processes and promoting best practices.

Pay:

$45.50 -$65.00/hr.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship at this time or accept candidates who would require a corp-to-corp agreement.

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

Keywords:

B2B Systems Support, Technical Support, Issue Resolution, Customer Support, Troubleshooting, Help Desk, Service Desk, Systems Analyst

Looking for more opportunities with Technology Partners? Check outtechnologypartners.net/jobs!

All offers of employment at Technology Partners are contingent upon clear results of a thorough background check and drug screening that meet corresponding laws and regulations at the city, state and federal level.

Pay ranges are influenced by candidate qualifications, experience, and role specifics, with the actual rate determined considering skills, market conditions, and are subject to change by the employer; pay negotiations follow all state and federal legal guidelines.