Customer Technology Specialist

BI WORLDWIDE; Edina (MN); In loco; USD 34.000 - 37.000; Tempo pieno

Descrizione del lavoro

BI WORLDWIDE seeks a Customer Technology Specialist (CTS) in Edina, MN. You will support clients through data stewardship, system troubleshooting, and process improvements. The role emphasizes collaboration with CTM, Client Services, and internal partners in a fast-paced environment.

Responsibilities include data management, quality assurance, and proactive communication of status and milestones. Strong SQL/Excel skills and experience with Jira/Confluence are valued for success.

Competenze

• BA/BS degree or 2-year technical degree or equivalent work experience.
• Solid SQL and Excel skills with data analysis ability.
• Experience with content management systems and HTML-based tools.
• Familiarity with Jira and Confluence for ticket management and documentation.
• Experience with relational databases and Smartsheet/Teams environments.

Mansioni

• Provide customer support and manage client relationships.
• Operate data files, transfers, processing, and documentation.
• Perform quality checks on program data, reporting, and sites.
• Communicate status, issues, and milestones to stakeholders.
• Assist in program setup, launches, and ad-hoc requests.
• Train and mentor teammates and customers on tools and processes.

Conoscenze

SQL

Oracle SQL

Excel

CMS/HTML tools

Relational databases

Jira

Confluence

Smartsheet

Teams

Formazione

BA/BS or 2-year technical degree or equivalent

Strumenti

Strongmail

Jira

Confluence

Smartsheet

Teams

Descrizione del lavoro

Our Automotive Solutions Group is seeking interest for a Customer Technology Specialist. The Customer Technology Specialist (CTS) plays a key role in supporting clients through operational excellence, data stewardship, and technology-driven problem solving. This role is ideal for someone who is proactive, analytical, and energized by learning how systems work and improving them over time. Candidates should thrive in a fast‑paced environment with shifting priorities and be motivated to deliver high‑quality support and insights to both internal teams and external clients.

Key Responsibilities

Customer & Program Support

• Fulfill customer expectations while building and strengthening client relationships.
• Serve as a subject matter expert for assigned customer data, internal methodologies, and program processes.
• Communicate program status, issues, milestones, and changes to internal stakeholders via multiple communication tools.
• Manage day‑to‑day communication with client teams and customers, including meetings and email correspondence.

Data Management & Quality Assurance

• Manage customer program data files, including file transfers, data processing, and documentation.
• Perform ongoing quality control across program data, reporting, and websites.
• Conduct verification of data, files, and website components throughout the program lifecycle.
• Utilize SQL and Excel regularly for ad‑hoc reporting, troubleshooting, and addressing client questions related to data or processing issues.

Operational Excellence & Continuous Improvement

• Implement, document, and maintain standard operating procedures for ongoing programs and processes.
• Provide recommendations to improve business processes and operational efficiency.
• Maintain and update program documentation within Confluence.
• Ensure that interactions, appeals, and exceptions are resolved in accordance with program expectations, escalating when necessary.

Project & Initiative Support

• Manage multiple initiatives simultaneously while adhering to project timelines.
• Assist in program setup and launch deliverables as directed by the Customer Technology Manager (CTM) and/or Client Services.
• Support ad‑hoc requests from CTM, Client Services, and internal partners.
• Team Collaboration & Enablement
• Train or mentor team members, peers, and customers on tools, processes, or program components.
• Partner closely with CTM and Client Services teams.

Skills & Capabilities

Technical Skills

• Beginner to intermediate SQL skills. Oracle SQL Preferred.
• Intermediate Excel expertise.
• Experience with content management systems and HTML-based tools (e.g., Strongmail).
• Experience with query tools and understanding of relational databases.
• Experience working with Jira and Confluence for ticket management and documentation.
• Familiarity with Smartsheet and Teams environments.

Professional & Analytical Competencies

• Excellent verbal and written communication abilities.
• Ability to work professionally with diverse internal and client stakeholders.
• Strong analytical, critical thinking, and problem-solving abilities.
• High level of attention to detail.
• Excellent organization and time‑management skills.

Education & Experience

• BA/BS degree or 2-year technical degree preferred, or equivalent work experience.

Hourly rate is $25.00 to $27.00. The final salary and offer will be determined by the applicant's background, experience, and skills. More details about our company benefits can be found at the following link: https://www.biworldwide.com/careers/benefits-page/