B2B Salesperson/ Retail Sales Associate

Ace Hardware; Norwich (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

Ace Hardware is hiring a B2B salesperson in Norwich, Connecticut, to provide exceptional customer service and meet sales targets. The role emphasizes building relationships and requires strong communication skills to assist clients effectively.

The ideal candidate will have proven experience in sales, a solid understanding of retail processes, and the ability to handle customer inquiries and responses promptly. This full-time position may involve working in stores as needed.

Qualifications

• Proven work experience as a B2B salesperson or similar role.
• Understanding of the retail sales process.
• Familiarity with consumer behavior principles.

Responsibilities

• Manage accounts and nurture business relationships.
• Coordinate with customers over the phone and during on-site meetings.
• Provide accurate product information and assist in the delivery process.
• Cross-sell products and inform customers about discounts.

Skills

Strong communication skills

Relationship building

Customer service

Sales experience

Job description

We are looking for a B2B salesperson to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills who can build new relationships and nurture existing customer business will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. A full‑time position would be offered to applicants who are also willing to work within the stores to supplement service. Pay is commensurate with experience; retail and B2B sales experience is highly desirable.

Responsibilities

• Manages accounts and nurtures business relationships
• Coordinating with customers over the phone
• Coordinating with current B2B staff to deliver excellent service
• Managing reporting documents and updating whenever necessary
• On‑site meetings with B2B customers
• Quoting, taking orders, assist in the delivery process if necessary
• Travel between store locations as necessary
• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross‑sell products
• Ensure racks are fully stocked
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

Qualifications

• Proven work experience as a Salesperson, Retail Sales Representative, Sales Associate or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures