B2B Salesperson/ Retail Sales Associate

Ace Hardware Corporation; Waterford (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

Ace Hardware Corporation is seeking a B2B salesperson in Waterford, Connecticut. The ideal candidate will provide excellent customer service, manage accounts, and build relationships while meeting sales quotas.

Key responsibilities include managing customer inquiries, coordinating with the B2B staff, and assisting in the delivery of services. Candidates should have proven experience in sales and possess excellent communication skills. Retail and B2B sales experience is preferred.

Qualifications

• Proven work experience as a Salesperson or Retail Sales Representative.
• Understanding of the retail sales process.
• Familiarity with consumer behavior principles.
• Knowledge of inventory stocking procedures.

Responsibilities

• Manage accounts and nurture business relationships.
• Coordinate with customers over the phone.
• Provide accurate information about products and services.
• Cross-sell products and stay updated with new offerings.

Skills

Strong communication skills

Customer relationship management

Retail sales experience

Basic math skills

Ability to perform in fast-paced environment

Job description

We are looking for a B2B salesperson to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills who can build new relationships and nurture existing customer business will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. A full-time position would be offered to applicants who are also willing to work within the stores to supplement service. Pay is commensurate with experience; retail and B2B sales experience is highly desirable.

Responsibilities

• Manages accounts and nurtures business relationships
• Coordinating with customers over the phone
• Coordinating with current B2B staff to deliver excellent service
• Managing reporting documents and updating whenever necessary
• On-site meetings with B2B customers
• Quoting, taking orders, assist in the delivery process if necessary
• Travel between store locations as necessary
• Greet and direct customers
• Provide accurate information (product features, pricing and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

Qualifications

• Proven work experience as a Salesperson, Retail Sales Representative, Sales Associate or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic math skills
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environment
• Flexibility to work various shifts
• Fill customer propane tanks