B2B Salesperson/ Retail Sales Associate

Ace-Hardware; Middletown (CT); On-site; USD 42,000 - 60,000; Full time

Job summary

Ace Hardware in Middletown, CT is seeking a full-time B2B salesperson to provide excellent customer service, identify client needs, present solutions, and help meet sales quotas. You may work in-store and in the field to supplement service, with pay commensurate with experience and strong retail/B2B sales background.

Responsibilities include managing accounts, coordinating with customers by phone, quoting, and assisting in the delivery process.

Qualifications

• Proven work experience as a Salesperson, Retail Sales Representative, Sales Associate or similar role.
• Understanding of the retail sales process.
• Familiarity with consumer behavior principles.
• Knowledge of inventory stocking procedures.
• Basic math skills.
• Excellent communication skills, capable of building trusting relationships.
• Ability to perform in fast-paced environment.
• Flexibility to work various shifts.
• Fill customer propane tanks.

Responsibilities

• Manages accounts and nurtures business relationships.
• Coordinating with customers over the phone.
• Coordinating with current B2B staff to deliver excellent service.
• Managing reporting documents and updating whenever necessary.
• On-site meetings with B2B customers.
• Quoting, taking orders, assist in the delivery process if necessary.
• Travel between store locations as necessary.
• Greet and direct customers.
• Provide accurate information (e.g. product features, pricing and after-sales services).
• Answer customers' questions about specific products/services.
• Conduct price and feature comparisons to facilitate purchasing.
• Cross-sell products.
• Ensure racks are fully stocked.
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
• Inform customers about discounts and special offers.
• Provide customer feedback to the Store Manager.
• Stay up-to-date with new products/services.

Skills

Sales experience

Customer service

Communication

Inventory stocking

Fast-paced

Shift flexibility

Propane tanks

Job description

We are looking for a B2B salesperson to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills who can build new relationships and nurture existing customer business will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. A full-time position would be offered to applicants who are also willing to work within the stores to supplement service. Pay is commensurate with experience; retail and B2B sales experience is highly desirable.

Responsibilities

• Manages accounts and nurtures business relationships
• Coordinating with customers over the phone
• Coordinating with current B2B staff to deliver excellent service
• Managing reporting documents and updating whenever necessary
• On-site meetings with B2B customers
• Quoting, taking orders, assist in the delivery process if necessary
• Travel between store locations as necessary
• Greet and direct customers
• Provide accurate information (e.g. *product features, pricing and after-sales services)
• Answer customers' questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

Skills

• Proven work experience as a Salesperson, Retail Sales Representative, Sales Associate or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic math skills
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environment
• Flexibility to work various shifts
• Fill customer propane tanks

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.