B2B Post Sales

CNX; United States; Remote; USD 5,700 - 7,600; Full time

Job summary

CNX is seeking a results-driven B2B Post Sales professional in a full-time role based in Makati City. You will work with a dedicated client team to drive renewals and services, leveraging your CRM experience to forecast and manage relationships.

You will expertly handle outbound communications, resolve customer roadblocks, and ensure satisfactory product usage while maintaining organized CRM data and contributing to the sales cycle with timely health checks and renewals.

Qualifications

• 2+ years of experience in a customer service or sales role.
• Proven track record of meeting personal and team sales quotas.
• Experience handling a high volume of outbound calls.
• Ability to learn new technology and data quickly.
• Strong problem solving skills.

Responsibilities

• Sell renewals/services within an assigned territory to meet revenue-based quotas.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Maintain product knowledge and understand client requirements.

Skills

Customer service

Quota achievement

High-volume calling

Problem solving

MS Office

Tools

Salesforce CRM

Job description

Job Title:

B2B Post Sales

Job Description

You Have:

• 2+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

You will:

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Location:

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time