Specialist, Customer Success

CNX; United States; Remote; USD 4,800 - 9,600; Full time

Job summary

CNX is seeking a Specialist, Customer Success to manage a high volume of customer contacts daily and to promote a positive experience. You will develop product knowledge to address objections and document feedback using company systems.

Ideal candidates have 2+ years in customer service, proven sales quota achievement, and experience with Salesforce or similar CRM, with willingness to work from home.

Qualifications

• 2+ years of customer service experience.
• Proven track record of meeting personal and team sales quotas.
• Experience with high-volume calling.
• Ability to learn new technology and data quickly.
• Strong process orientation and adherence to call scripts.
• Excellent problem-solving skills.
• Proficient with MS Office programs.
• Experience with Salesforce.com or similar CRM.
• Willingness to work from home.

Responsibilities

• Handle a high volume of customer contacts via phone and email daily.
• Verify contact details using search tools and productivity apps.
• Conduct health checks at regular intervals to assess product satisfaction and value.
• Build product knowledge to address customer objections intelligently.
• Record qualitative feedback and measurements via surveys, calls, and emails.
• Capture customer expectations, experiences, satisfaction, and potential likelihood of abandonment.

Skills

Customer service

Sales quota achievement

High-volume calling

Learning new technology/data

Process orientation

Problem solving

MS Office

Salesforce CRM

Work from home

Tools

Salesforce

MS Office

Job description

Job Title:

Specialist, Customer Success

Job Description

You Have:

• 2+ years of experience working in a customer service
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Process orientation and ability to follow call scripts
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

You Will:

• Manage high volume of customer contacts and communications through phone and email each day
• Use contact search and productivity tools to verify contact information is accurate
• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
• Develop a level of product knowledge to speak intelligently to customers and address specific objections
• Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
• Capture customers’ product expectations, experiences, satisfaction, and likelihood of abandonment, “Voice of the Customer”
• Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
• Work with teams and management to promote a positive customer experience

Location:

PHL Makati City - SLC

Time Type:

Full time