B2B Parts & Quotes Support Specialist

#twiceasnice Recruiting; Wayne (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

Our client, a division of a well-established industrial manufacturer, seeks a Sales Support Specialist in Lincoln Park, NJ. You will support customers with product needs related to service and parts, primarily via email, researching requests, preparing quotes, and ensuring accurate information is provided to customers.

Join a close-knit US team that values teamwork, clear communication, and workplace balance.

Qualifications

• Experience providing B2B customer support in an office setting.
• Ability to learn products and equipment quickly.
• Enjoys teamwork in a small team with variety.

Responsibilities

• Serve as the primary contact for customer replacement parts inquiries.
• Prepare quotations and process replacement parts orders.
• Coordinate order fulfillment, shipping, returns, and customer updates.
• Resolve discrepancies and provide responsive aftermarket support.

Skills

B2B support

Customer service

Cross-functional

ERP systems

Quotation prep

Order fulfillment

Technical docs

Customer relationships

Tools

ERP software

CRM software

Job description

Our client, a division of a well-established industrial manufacturer, seeks a Sales Support Specialist in Lincoln Park, NJ. You will support customers with product needs related to service and parts, primarily via email, researching requests, preparing quotes, and ensuring accurate information is provided to customers.

Join a close-knit US team that values teamwork, clear communication, and workplace balance.