B2B Logistics Coordinator II: Customer Success & Ops

Williams-Sonoma, Inc.; Atlanta (GA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

PTO

Medical benefits

Employee discounts

Job summary

Williams-Sonoma, Inc. is hiring a Customer Service Coordinator II for B2B Logistics in Atlanta. You will serve as the primary contact for business clients, manage shipments, and document processes to optimize operations.

Strong organizational and problem-solving skills are essential in this fast-paced role. Responsibilities include cross-department collaboration, daily data management, and timely issue resolution.

Qualifications

• Experience in logistics, supply chain, or operations preferred but not required.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a dynamic setting.
• Proficiency in Excel and data management tools is a plus.
• Comfort with quick problem-solving in a fast-paced environment.

Responsibilities

• Serve as the main point of contact for B2B clients, addressing service-related inquiries and providing logistics support.
• Ensure timely and accurate tracking of shipments, collaborating with internal teams to resolve logistics challenges.
• Create and maintain playbooks, workflows, and best practices to optimize logistics operations.
• Identify and resolve service and supply chain issues to ensure client satisfaction.
• Collaborate with logistics, operations, and customer service teams to improve workflow efficiency.
• Maintain detailed records of customer interactions, shipment progress, and issue resolutions.

Skills

Customer service

Logistics

Data management

Communication

Problem-solving

Tools

Excel

Job description

Williams-Sonoma, Inc. is hiring a Customer Service Coordinator II for B2B Logistics in Atlanta. You will serve as the primary contact for business clients, manage shipments, and document processes to optimize operations.

Strong organizational and problem-solving skills are essential in this fast-paced role. Responsibilities include cross-department collaboration, daily data management, and timely issue resolution.