Customer Service - B2B Logistics Coordinator II

Williams-Sonoma, Inc.; Atlanta (GA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

PTO

Medical benefits

Employee discounts

Job summary

Williams-Sonoma, Inc. is hiring a Customer Service Coordinator II for B2B Logistics in Atlanta. You will serve as the primary contact for business clients, manage shipments, and document processes to optimize operations.

Strong organizational and problem-solving skills are essential in this fast-paced role. Responsibilities include cross-department collaboration, daily data management, and timely issue resolution.

Qualifications

• Experience in logistics, supply chain, or operations preferred but not required.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a dynamic setting.
• Proficiency in Excel and data management tools is a plus.
• Comfort with quick problem-solving in a fast-paced environment.

Responsibilities

• Serve as the main point of contact for B2B clients, addressing service-related inquiries and providing logistics support.
• Ensure timely and accurate tracking of shipments, collaborating with internal teams to resolve logistics challenges.
• Create and maintain playbooks, workflows, and best practices to optimize logistics operations.
• Identify and resolve service and supply chain issues to ensure client satisfaction.
• Collaborate with logistics, operations, and customer service teams to improve workflow efficiency.
• Maintain detailed records of customer interactions, shipment progress, and issue resolutions.

Skills

Customer service

Logistics

Data management

Communication

Problem-solving

Tools

Excel

Job description

Williams-Sonoma Inc. Now hiring! Customer Service Coordinator II - B2B Logistics

Position Overview

TheB2B Logistics Coordinatorplays a key role in managing business client interactions, ensuring smoothlogisticsoperations, and resolving service-related issues. This position requires strong organizational skills, adaptability, and problem-solving abilities. You will work in a fast-paced, dynamic environment where multitasking and attention to detail are essential.

Key Responsibilities

• Customer Support & Coordination:Serve as the main point of contact for B2B clients, addressing service-related inquiries and providing logisticssupport.
• Order & Shipment Tracking:Ensuretimelyandaccuratetracking of shipments, collaborating with internal teams to resolvelogisticschallenges.
• Process Documentation:Create andmaintainplaybooks, workflows, and best practicestooptimizelogisticsoperations.
• Problem-Solving & Issue Resolution:Quicklyidentifyand resolve service and supply chain issues, ensuring client satisfaction.
• Cross-DepartmentCollaboration:Work closely withlogistics, operations, and customer service teams to enhance workflow efficiency.
• Daily Reporting & Data Management:Maintaindetailed records of customer interactions, shipment progress, and issue resolutions.

What to Expect in a Typical Day

• Structured Routine with Variability:While many tasks follow a set process, unexpected challenges arise daily.
• High-Paced Environment:Fast-moving logistics operations requiring real-time problem-solving.
• Hands-On Work with Playbooks & Tracking:Heavy reliance onExcel, internal systems, and documentationto track shipments and manage tasks.
• Collaboration & Independence:The role offers a balance ofworking autonomouslyand collaborating with other teams to improve efficiency.

What Employees Liked About the Role

• Opportunity to work independentlyand take ownership of responsibilities.
• Exposure tologisticsoperations, learning industry best practices.
• Supportive managerswho provide guidance and mentorship.

Challenges & Considerations

• Unexpected duties & dynamic workflows:Responsibilities may shift based on operational needs.
• Fast-paced, high-pressure environment:Requires adaptability and problem-solving on the go.
• Role can be chaotic at times:Effective multitasking is essential.

Ideal Candidate Profile

• Strongcustomer serviceand communication skills.
• Experience inlogistics, supply chain, or operationsis preferred but notrequired.
• Ability tomanage multiple prioritiesin a dynamic work setting.
• ProficiencyinExcel and data management toolsis a plus.
• Aproblem-solverwho thrives in fast-moving environments.

Preferred Qualifications

• Working knowledgeof WSI B2B Logistics or Concierge process, or ProjectCoordinatorexperience workingonremote teamsisa must.
• Supply Chain Background
• Not a “must” but would be helpful as these Coordinators need to be comfortable with the flow oflogisticsand operations,withrelation to facility location.
• Multiple Software Systems
• Theydon’tneed to know our exact tools, but the experience of having to learn new systems and navigate them to find your answer. Not to mention, beaccuratewith their findings or question something that sparks doubt.
• Team environment but works independently.
• We have goodsynergy,but theapplicantsexperienceincompleting tasks as a group vs individual should be balanced. Knowing how to focus and prioritize tasks with potential distractions.

What we have to offer

• Competitive pay starting at$16.50/hr
• Recognition based incentives and bonuses
• PTO, Vacation, and Sick Pay benefits
• Medical, Dental, Vision, 401k and much more!
• Employee discounts and perks (up to 40% off most productsand brands)