B2B Inside Sales & Solutions Specialist

Digicomm International; Englewood (CO); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical coverage for premiums

Dental and vision plans

401(k) with employer match

PTO — Paid time off

Life and AD&D insurance

Disability insurance

FSA/HSA or HRA

Professional development opportunities

Monthly happy hours and teambuilding

Semi-annual company celebrations

Job summary

Digicomm International in Englewood, CO is hiring a B2B Inside Sales/Client Services Specialist to be the primary contact for business customers, managing the full order lifecycle and providing consultative solutions.

You will build relationships, identify cross-sell opportunities, and collaborate with sales, supply chain, and operations to ensure accurate, timely outcomes while supporting account growth.

Qualifications

• 3–5 years of B2B customer service experience in distribution or supply chain.
• 1 year of sales experience preferred.
• Associate’s or Bachelor’s degree preferred; equivalent professional experience considered.
• Excellent written and verbal communication skills with a customer-first mindset.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Experience with CRM platforms (e.g., Microsoft Dynamics, Salesforce) preferred.
• Advanced Excel skills are an advantage.

Responsibilities

• Build and maintain strong, long-term relationships with assigned customer accounts.
• Engage with customers to understand their needs and recommend Digicomm products and services using a consultative approach.
• Leverage product knowledge to identify cross-selling opportunities and coordinate with sales/engineering when needed.
• Perform account reviews and follow up on strategic quotes.
• Manage customer inquiries across the order lifecycle including entry, status updates, expediting, delivery coordination, and order management.
• Partner with sales, supply chain, and operations to resolve issues and deliver effective solutions.
• Develop understanding of our product portfolio to support customer needs.
• Maintain accurate customer records and activity documentation within the CRM system.
• Contribute to process improvement initiatives with a solutions-oriented mindset.
• Perform other duties as assigned.

Skills

B2B customer service

Sales experience

Communication

Organizational skills

Attention to detail

CRM platforms

Advanced Excel

Education

Associate degree

Bachelor’s degree

Tools

Microsoft Office Suite

CRM (Dynamics/Salesforce)

Job description

Digicomm International in Englewood, CO is hiring a B2B Inside Sales/Client Services Specialist to be the primary contact for business customers, managing the full order lifecycle and providing consultative solutions.

You will build relationships, identify cross-sell opportunities, and collaborate with sales, supply chain, and operations to ensure accurate, timely outcomes while supporting account growth.