Inside Sales Representative

Digicomm International; Englewood (CO); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical coverage for premiums

Dental and vision plans

401(k) with employer match

PTO — Paid time off

Life and AD&D insurance

Disability insurance

FSA/HSA or HRA

Professional development opportunities

Monthly happy hours and teambuilding

Semi-annual company celebrations

Job summary

Digicomm International in Englewood, CO is hiring a B2B Inside Sales/Client Services Specialist to be the primary contact for business customers, managing the full order lifecycle and providing consultative solutions.

You will build relationships, identify cross-sell opportunities, and collaborate with sales, supply chain, and operations to ensure accurate, timely outcomes while supporting account growth.

Qualifications

• 3–5 years of B2B customer service experience in distribution or supply chain.
• 1 year of sales experience preferred.
• Associate’s or Bachelor’s degree preferred; equivalent professional experience considered.
• Excellent written and verbal communication skills with a customer-first mindset.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Experience with CRM platforms (e.g., Microsoft Dynamics, Salesforce) preferred.
• Advanced Excel skills are an advantage.

Responsibilities

• Build and maintain strong, long-term relationships with assigned customer accounts.
• Engage with customers to understand their needs and recommend Digicomm products and services using a consultative approach.
• Leverage product knowledge to identify cross-selling opportunities and coordinate with sales/engineering when needed.
• Perform account reviews and follow up on strategic quotes.
• Manage customer inquiries across the order lifecycle including entry, status updates, expediting, delivery coordination, and order management.
• Partner with sales, supply chain, and operations to resolve issues and deliver effective solutions.
• Develop understanding of our product portfolio to support customer needs.
• Maintain accurate customer records and activity documentation within the CRM system.
• Contribute to process improvement initiatives with a solutions-oriented mindset.
• Perform other duties as assigned.

Skills

B2B customer service

Sales experience

Communication

Organizational skills

Attention to detail

CRM platforms

Advanced Excel

Education

Associate degree

Bachelor’s degree

Tools

Microsoft Office Suite

CRM (Dynamics/Salesforce)

Job description

What would a typical day look like as a B2B Inside Sales/Client Services Specialist at Digicomm International?

The B2B Inside Sales/Client Services Specialist serves as a primary point of contact for our business customers, building strong relationships and delivering exceptional service throughout every interaction. In this role, you will manage the full order lifecycle, proactively engage with customers to understand their evolving needs, and collaborate across teams to ensure timely, accurate solutions. By staying informed about customers' upcoming projects and priorities, you will identify opportunities to recommend relevant products and services that support their business goals while contributing to customer satisfaction, retention, and long-term account growth.

Digicomm International is a leading national and international supplier and manufacturer of CATV/FTTx equipment that has experienced year-over-year growth as their product lines have continued to diversify. Known for our exceptional commitment to customer service, Digicomm is a top-rated distributor to many well-known cable and broadband operators across the country as well as many international operators in Mexico, Latin America, and Asia.

What we’ll expect from you and what you’ll be doing:

• Build and maintain strong, long-term relationships with assigned customer accounts, serving as a trusted and responsive point of contact
• Engage with customers to understand their needs and recommend relevant Digicomm products and services using a consultative, solutions-based approach
• Leverage internal product knowledge to identify cross-selling opportunities, referring to the sales and engineering team when appropriate.
• Perform account reviews and follow up on strategic quotes that have yet to be turned into an order
• Manage customer inquiries across the order lifecycle, including order entry, status updates, expediting, delivery coordination, and order management
• Partner with internal teams — including sales, supply chain, and operations — to resolve issues, execute request for prices (RFPs), and deliver effective solutions.
• Develop a strong understanding of our product portfolio to support customer needs
• Maintain accurate customer records and activity documentation within the CRM system to ensure data integrity and continuity
• Contribute to process improvement initiatives, bringing a solutions-oriented mindset to daily operations
• Perform other duties as assigned

Requirements:

• 3 to 5 years of B2B customer service experience, ideally within a distribution or supply chain environment.
• 1 year of sales experience highly preferred.
• Associate’s or Bachelor’s degree preferred; equivalent professional experience considered.
• Excellent written and verbal communication skills, with a customer-first mindset.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite, with advanced Excel skills an advantage.
• Experience with CRM platforms (e.g., Microsoft Dynamics, Salesforce, or similar) preferred.
• Analytical mindset with strong attention to detail and a commitment to accuracy.

Digicomm International is committed to the full inclusion of all qualified individuals. As part of this commitment, we ensure that candidates and employees with disabilities are provided reasonable accommodations.

What you can expect from us:

This position offers a competitive compensation package including a base salary range of $55,000 - $70,000 per year and the opportunity to earn a quarterly bonus based on personal and team performance. The salary range will be commensurate with experience and qualifications.

Digicomm also offers a comprehensive benefits package that includes:

• Employee medical coverage premiums paid in full by Digicomm
• Dental and vision plans
• 401(k) plan with employer match that is fully vested upon enrollment
• PTO- Paid time off
• Company-paid Life and AD&D insurance
• Company-paid Short and Long-term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) or Health Reimbursement Arrangement (HRA)
• Professional development opportunities and career pathing
• Monthly happy hours and teambuilding events
• Semi-annual company celebrations

Digicomm International is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.