B2B Field Service Ops Manager: AI-Driven Growth

Samsung Electronics; Plano (TX); On-site; USD 100,000 - 150,000; Full time

Job summary

Samsung Electronics America in Plano, TX, seeks a Manager, B2B Field Service Operations to lead escalations from customers and sales for service solutions, and to drive data-driven improvements in AI-enabled processes. You will partner with cross-functional teams to forecast demand, manage inventory, and enhance service operations while strengthening brand loyalty.

The role emphasizes building automation, statistical approaches, and proactive remediation projects, with a focus on delivering

Qualifications

• Bachelor’s Degree with 6+ years of related experience.
• Soft skills and professionalism with internal and external stakeholders.
• Service Operations knowledge.

Responsibilities

• Forecasting & Inventory management via deep data research and analysis.
• B2B Dedicated Parts Demand Forecasting & Building Automation Process (Data / Statistic Driven).
• Operation Support (Contact Center / Service Operation).
• Operational enhancement with AI adoption and future process development.
• Special Remediation and Repair Projects.
• Customer Facing Support.

Skills

Data analysis

AI

Forecasting

Inventory management

Customer facing

Stakeholder management

Communication

Education

Bachelor’s Degree

Job description

Samsung Electronics America in Plano, TX, seeks a Manager, B2B Field Service Operations to lead escalations from customers and sales for service solutions, and to drive data-driven improvements in AI-enabled processes. You will partner with cross-functional teams to forecast demand, manage inventory, and enhance service operations while strengthening brand loyalty.

The role emphasizes building automation, statistical approaches, and proactive remediation projects, with a focus on delivering