Manager, B2B Field Service Operations

Samsung; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Student Loan Program

Wellness Incentives

MBO bonus compensation

Job summary

Samsung Electronics America is seeking a Manager, B2B Field Service Operations in Plano, TX to oversee escalations from customers and sales, and guide service solutions while driving AI-driven improvements that strengthen brand loyalty.

The role emphasizes forecasting, inventory management, demand planning, and robust operational support, including contact center activities, with heavy collaboration across internal stakeholders.

Qualifications

• Bachelor's Degree with 6+ years of related experience.
• Soft skills and professionalism with internal and external stakeholders.
• Service operations knowledge.
• Data analysis & AI project adoption.

Responsibilities

• Forecasting and inventory management via data research and analysis.
• B2B dedicated parts demand forecasting and building automation processes (data/statistic driven).
• Operations support (contact center / service operation).
• Operational enhancement with AI adoption and future process development.
• Special remediation and repair projects.
• Customer facing support.

Skills

Data analysis

AI project adoption

Soft skills

Service operations knowledge

Education

Bachelor's degree with 6+ years experience

Job description

Position Summary

Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

Role & Responsibilities

The Manager, B2B Field Service Operations role oversees B2B escalations from customer and sales for service solutions requires highest attention along with operations support to improve brand image. This has direct correlation to service reason for sale our products and gain customers loyalty. As company is heavily focusing on transforming AI driven and smart enhancement, strongly preferred candidate should have data/statistic science relative experience or degree.

• Forecasting & Inventory management via deep data research and analysis
• B2B Dedicated Parts Demand Forecasting & Building Automation Process (Data / Statistic Driven)
• Operation Support (Contact Center / Service Operation)
• Operational enhancement with AI adoption and future process development
• Special Remediation and Repair Projects
• Customer Facing Support

Minimum Qualifications:

• Bachelor's Degree with 6+ years of related experience
• Soft Skills and professionalism with internal and external stakeholders
• Service Operations knowledge
• Data analysis & AI project adoption

Skills and Qualifications

#[LI WRAPPERS]

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance (after 12 months)
• Paid Time Off
• Student Loan Program (after 6 months)
• Wellness Incentives
• and many more
• MBO bonus compensation

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.