B2B Field Service Ops Manager: AI & Data-Driven Growth

Samsung Electronics Perú; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Student Loan Program

Wellness Incentives

Job summary

Samsung Electronics America is seeking a Manager of B2B Field Service Operations to oversee escalations, support service solutions, and drive AI-driven process improvements. The role emphasizes data analysis, forecasting, and customer-centric operations while aligning with company-wide AI initiatives.

Ideal candidates have a Bachelor’s degree with 6+ years of related experience, strong stakeholder engagement, and proven service operations expertise, with opportunities to impact brand loyalty and

Qualifications

• Bachelor’s Degree with 6+ years of related experience.
• Soft skills and professionalism with internal and external stakeholders.
• Service Operations knowledge.
• Data analysis & AI project adoption.

Responsibilities

• Oversee B2B escalations from customer and sales for service solutions.
• Support operations to improve brand image and customer loyalty.
• Forecasting & inventory management via data research and analysis.
• B2B dedicated parts demand forecasting & building automation processes.

Skills

Data analysis

AI projects adoption

Soft skills

Service operations knowledge

Education

Bachelor’s degree

Job description

Samsung Electronics America is seeking a Manager of B2B Field Service Operations to oversee escalations, support service solutions, and drive AI-driven process improvements. The role emphasizes data analysis, forecasting, and customer-centric operations while aligning with company-wide AI initiatives.

Ideal candidates have a Bachelor’s degree with 6+ years of related experience, strong stakeholder engagement, and proven service operations expertise, with opportunities to impact brand loyalty and